Omar Perales Williams
Mexico City
Summary
Logistics professional with over 20 years of experience and a strong network in both the Mexican and international logistics markets.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
National Sea Logistics Operational Care Director
Kuehne + Nagel
01.2016 - Current
- Design and implementation for labor division between Customer Service and Operations
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes.
- Building and maintaining strong relationships with clients & suppliers
- Monitoring carrier performance and addressing service issues (Carrier´s Scorecard)
- Implemented a demurrage team, resulting in a national revenue increase of over 60%
- The implementation of the terminal business has resulted in additional benefits, translating into value-added services for our clients.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Sea Freight Manager
Kuehne + Nagel
01.2014 - 01.2016
- Increased the operational volume of KN BJX by over 50% by ensuring high service quality and enhanced visibility for our clients
- Achieved outstanding NPS ratings from clients for the exceptional services delivered by our Customer Service team.
- By 2015, the Sea logistics team in KN BJX absorbed the operations of KN QRO without increasing FTEs, while ensuring an improved customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- I boosted the branch's operational volume by 40% through maintaining high service quality standards and fostering strong client relationships.
National Process and Systems Manager
Kuehne + Nagel
03.2011 - 12.2013
- Implemented the initial tasks transitioned to the Shared Services Center for Mexico
- Deployed the TOPs system for intermodal operations control
- Improved the sea logistics team's productivity by 25% through the implementation of technological tools (scripts), which improved billing times and quality. This helped improve working capital for the sea freight team.
- Created operational control reports using Business Objects.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to end users.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
Education
Int. Maritime Dangerous Goods Certification -
Kuehne + Nagel
Mexico, México, Mexico03-2024
Global Talent Program - Global Talent Program
Kuehne + Nagel
Hamburg12-2023
Management Development Program -
Kuehne + Nagel
Mexico, México, Mexico07-2020
Leadership & Management - Diploma in Leadership & Management
ITAM
Mexico City, Mexico07-2015
BBA - International Trade
ITESM
Tampico, Tamaulipas, Mexico07-2005
Skills
- Operational Efficiency Management
- Client-Centric Business Development
- Service Excellence
- Lead and manage large teams
- Digital Skills Acumen
- Operational Enhancements
Accomplishments
Operational Care Director:
- Established the Operations team for the KN US, hiring approximately 100 personnel, with results recognized across the hemisphere.
- Established multiple operations teams (administration, terminals, and demurrages) that improved control, customer service, and business profitability.
- Design and implementation for labor division between Customer Service and Operations
Certification
- Dangerous Goods
- Project Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
National Sea Logistics Operational Care Director
Kuehne + Nagel
01.2016 - Current
Sea Freight Manager
Kuehne + Nagel
01.2014 - 01.2016
National Process and Systems Manager
Kuehne + Nagel
03.2011 - 12.2013
- Dangerous Goods
- Project Management
Int. Maritime Dangerous Goods Certification -
Kuehne + Nagel
Global Talent Program - Global Talent Program
Kuehne + Nagel
Management Development Program -
Kuehne + Nagel
Leadership & Management - Diploma in Leadership & Management
ITAM
BBA - International Trade
ITESM
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