Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Omar Ulisses Barba Ortega

Omar Ulisses Barba Ortega

Guadalajara

Summary

As an Access and Account Administrator, I am responsible for managing user access, permissions, and accounts within the organization's systems and applications. My role includes implementing and enforcing access control policies, maintaining user profiles, and ensuring the security and integrity of user data. With a focus on security best practices and compliance, I proactively identify and address access-related risks, fostering a secure and efficient access management environment. Through meticulous attention to detail and analytical skills, I contribute to maintaining operational excellence and data integrity.

Overview

6
6
years of professional experience

Work History

Global Access Managemet Specialists

HCLTech
02.2022 - Current
  • Managing User Access: Make sure everyone can access the systems, applications, and data they need based on their roles and responsibilities in the company.
  • Setting up and Revoking Accounts: Create new accounts for new hires and adjust or remove access for those changing roles, leaving, or not needing certain resources anymore.
  • Conduct regular security audits to identify any unauthorized access or security issues.
  • Address access-related issues and provide technical support to users experiencing difficulties with account access or permissions.
  • Managing work requests using the ServiceNow ticketing system. Keeping as a priority the SLA.
  • User and Mailbox Management: Create and manage user mailboxes, distribution groups, and shared mailboxes within the Exchange Server environment.
  • Collaborate with stakeholders from various business units, particularly those involving SAP systems, to gain a deep understanding of their unique access requirements and needs. This involves actively engaging with teams using SAP to ensure access is tailored to their specific roles and responsibilities within the organization.

Senior Services Desk / Trainer

NTT Data
09.2020 - 02.2022
  • Identify and diagnose issues and problems.
  • Support training department to created KBs and update the knowledge data base.
  • Categorize and record reported queries and provide solutions
  • Train new employees and share with them the best practices as ATS
  • Develop effective communication and presentation skills.
  • Understand different learning styles and adapt your teaching methods to accommodate diverse audiences.
  • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
  • Analyzed and evaluated training effectiveness and program outcomes.

Account Executive

Santander Bank
08.2017 - 09.2020
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Built relationships with customers to promote long term business growth.
  • Managed sales cycle to maintain solid customer base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed accounts and proposed new products and services
  • Administered new customer accounts in accordance with internal policies and procedures, ensuring compliance with regulatory requirements.

Education

Bachelor of Engineering Technology - Information Technology

Universidad Tecnológica Latinoamericana
Guadalajara
03.2025

High School Diploma -

Preparatory 14, University of Guadalajara
Guadalajara
2011

Skills

  • Microsoft Office 365
  • ServiceNow
  • Microsoft Exchange Server
  • Azure Active Directory (Azure AD)
  • Communication Skills
  • Fast Learner
  • Leadership Skills
  • Interpersonal Communication Skills
  • Team Work
  • ITIL® 4 Foundation
  • Data Visualization
  • Identity Management
  • SAP
  • Teamwork Skills

Languages

Spanish
English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Global Access Managemet Specialists

HCLTech
02.2022 - Current

Senior Services Desk / Trainer

NTT Data
09.2020 - 02.2022

Account Executive

Santander Bank
08.2017 - 09.2020

Bachelor of Engineering Technology - Information Technology

Universidad Tecnológica Latinoamericana

High School Diploma -

Preparatory 14, University of Guadalajara
Omar Ulisses Barba Ortega