Oscar Manuel Villalobos Avalos
Summary
Dedicated and results-driven Cloud Engineer with 15 years of experience designing, implementing, and optimizing cloud infrastructure solutions. Proficient in leading cloud platforms like Azure and GCP. Strong background in networking, security, and monitoring, ensuring robust and resilient cloud environments.
Continuously seeking to expand knowledge and stay abreast of emerging cloud technologies and best practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cloud Operations SME for Google (GCP)
EPAM Systems, Inc
05.2023 - Current
- Collaborate with cross-functional teams, including other GCP Specialties to ensure solutions align with customer objectives.
- Analyze, and act on the different cases to impulse improvement and reach customer satisfaction.
- Troubleshooting to assist business users and customer engineers with the implementation of solutions, returning services to operational status, or debugging both internal and external applications.
- Assisted in recreating, optimizing and troubleshooting CI/CD workflows by using various configuration management, build automation, orchestration and monitoring cloud-based tools.
Cloud Operations Engineer for Google (GCP)
EPAM Systems, Inc
01.2022 - 05.2023
- Provide timely and accurate assitasnce to customers via various channels.
- Diagnose and troubleshoot issues related to Google Cloud Platform services, such as Compute Engine, Kubernetes Engine, IAM, Logging, Monitoring, and others.
- Collaborate with customers, engineers, and other teams to resolve complex technical problems and ensure a positive customer experience.
- Document and track customer issues, interactions and resolutions using internal tools and systems.
- Continuously update knowledge on GCP products features, and industry best practices to effectively assist customers.
Cloud Operations Engineer for HP Inc.
DXC Technology
03.2017 - 01.2022
- Maintain cloud-based operation using Azure and AWS, systems or associated infrastructure.
- Diagnosing and troubleshooting technical issues related to HP's cloud infra. This may involve working with different teams, including development and infrastructure teams to find solutions.
- Creating and updating support documentation, knowledge base articles to assist customers in finding answers to common issues.
- Effectively communicating technical information to customers with varying levels of technical expertise. This includes providing step-by-step instructions and guidance.
- Staying up-to-date with the latest cloud technologies to provide accurate and timely support.
Presales Engineer
Assetel
03.2015 - 03.2017
- Reduced response time for client inquiries, implementing an organized system for tracking and prioritizing requests.
- Helped team implement successful sales strategies for complex engineering projects.
- Collaborated with cross-functional teams to ensure successful project execution from presales through implementation stages.
- Assisted in maintaining strong client relationships, providing exceptional post-sales support and technical assistance.
Senior IT Consultant
SOTECPM
07.2008 - 02.2015
- Designed and implemented secure infrastructures to provide tailored solutions.
- Analyzed existing infrastructure and recommended enhancements to solve business needs
- Developed clear specifications for project plans using customer requirements.
- Adjusted design parameters to incorporate new features.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Education
Bachelor of Science - Especialidad En Teleinformática Y Redes
Universidad De La Salle
León, Guanajuato, Mexico09.2006
Bachelor of Science - Computer Science
Universidad Del Valle De Atemajac
Lagos De Moreno, Jalisco, Mexico09.2005
Skills
- Process analysis
- Analytical thinking
- Problem-solving
- Adaptability
- Collaboration
- Continuous learning
- Customer focused
- Empathy
Certification
- Google Professional Cloud Architect
- Google Associate Cloud Engineer
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft Azure Fundamentals (AZ-900)
Languages
English
Upper intermediate (B2)
Timeline
Cloud Operations SME for Google (GCP)
EPAM Systems, Inc
05.2023 - Current
Cloud Operations Engineer for Google (GCP)
EPAM Systems, Inc
01.2022 - 05.2023
Cloud Operations Engineer for HP Inc.
DXC Technology
03.2017 - 01.2022
Presales Engineer
Assetel
03.2015 - 03.2017
Senior IT Consultant
SOTECPM
07.2008 - 02.2015
Bachelor of Science - Especialidad En Teleinformática Y Redes
Universidad De La Salle
Bachelor of Science - Computer Science
Universidad Del Valle De Atemajac
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