Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Palacios Hernandez

Mexico City

Summary

Passionate Data Scientist / Data Analyst and experienced PMP with 4+ years of experience in Machine Learning, Time Series, Complex Economic and Sustainability Models and Forecasting technics and 15+ years of IT and IT Project management in Finance and Telco industries. Problem-solver focused on achieving results, customer service and solution development. Works well under tight deadlines.

Overview

19
19
years of professional experience

Work History

Data Scientist / PhD Candidate

CINVESTAV
Mexico City
09.2019 - Current
  • Research in Development in Machine Learning models using different classification, regression and clustering algorithms using supervised and unsupervised learning algorithms to describe, explain, classify, group and predict various phenomena and behaviors through data and their patterns, sequences and relationships.
  • Use basic and advanced analytical techniques and tools to generate a deep understanding of problems and propose solutions.
  • Identify and develop opportunities and strategies to increase the level of confidence and certainty of data research.
  • Coordinate and negotiate with committee the scope of Machine Learning solutions.
  • Communicate and align efforts with other areas and work groups.
  • Data extraction, processing, recording and analysis of these and subsequent reporting.
  • Development of reports using spreadsheets and automatic functions.
  • Generation of data analysis and proposal of strategies to support decision making.
  • Detection and proposal of improvement opportunities based on the information analyzed.
  • Application of statistical packages for the analysis of data sets.
  • Identification of patterns, links and trends in data behavior on a large scale.
  • Integration of data from multiple sources and platforms for unified analysis.
  • Collaborate and manage with multidisciplinary teams to define objectives and metrics.
  • Create predictive models and machine learning algorithms.
  • Understand, locate and propose new process improvement opportunities.
  • Generate hypotheses and establish tests to validate them using data.
  • Identify, analyze and interpret trends or patterns in complex data sets.
  • Interpret data, analyze results using statistical techniques and provide regular reports.
  • Actively participate in discussions and decisions on the entire Data Analytics strand.
  • Collaborate with data product managers to create excellent data products.
  • Work with management to prioritize business and information needs.
  • Help spread a data-driven mindset and improve data literacy. Be the data evangelist.

Project Manager

Freelance (AT&T, NAFIN)
Mexico City
01.2017 - 12.2019
  • Manage and control the performance of services for internal and external clients according to the metrics of their contracts and ensure that service levels are met and achieved.
  • Lead and contribute to the delivery of all Information Technology components of the service groups in order to achieve business objectives.
  • Identify and lead the implementation of application and technology strategies in the links between the business and IT areas.
  • Identify and control key indicators, as well as devise a mechanism to report them to directors, advisors and all those interested in the Project on a periodic and monthly basis.
  • Redefine services as a Strategy in conjunction with the IT areas, as well as implement ITIL V 3.0.
  • Present proposals that can have an impact on cost reduction, product improvements, new uses or reuses, increased sales and developing new customers.
  • Work exhaustively with the Project Office (PMO) and site managers, provide them with support, coaching and lead the delivery of their services according to the catalogue.
  • Develop and implement improvement plans to meet return on investment objectives.

Project/Service Delivery Manager. Finance and Telco Sector.

ISI TI
Mexico City
01.2015 - 12.2016
  • Company Overview: Hardware, software and information technology solutions integrator.
  • Definition of strategies to increase the ISI TI’s income in the Private and Public-Sector Accounts assigned by the commercialization of the product and solutions portfolio.
  • Elaboration of commercial and technical proposals, price definitions and investment strategies. Responsible of the negotiations and account business closings and end to end follow up until implementation and revenue recognition.
  • Solve customers’ needs by understanding and applying the businesses trends within the industry. Position the main brands we sell and ourselves as a business partner for infrastructure and industry solutions.
  • Generate customer advocacy to promote the customer’s loyalty. Develop strategic relationship with the customer’s key positions including the business areas.
  • Develop and execute an annual and middle-year account and business plan that supports the strategic direction of the customer’s business.
  • Guarantee that business methodologies, tools, processes and best practices are applied in the commercial activity in the assigned account.
  • Generate and manage the forecast and pipeline of the account(s), executing the early detection of the opportunities and the synergy of the extended team.
  • Lead the group of people assigned to the account (PMs, pre-sales and technical resources). Provide coaching and feedback. Guarantee that the assigned team accomplishes the objectives and counts on with the tools and support to achieve them.
  • Define and defend the optimization of the assigned resources versus generated income.
  • Request opportune support from the business for problem solution or opportunity attention.
  • Hardware, software and information technology solutions integrator.

Service Delivery Manager

Atos IT Business Services
Mexico City
01.2014 - 12.2014
  • Customer facing executive accountable for the implementation and ongoing management of the infrastructure transformation to outsourced IT services for the LATAM region as their only IT provider in a global managed services account.
  • My role supported multiple global federated business units through single core services team required close partnership with customer leadership to ensure satisfaction with outsourced services, as well as strong relationships to balance business flexibility with adherence to contract governance.
  • My success was based on understanding my customer’s business objectives and aligning 'IT' to support those objectives effectively and at reasonable cost, making sure the IT team performs the requested task and aligned them with the customer business goals.
  • Achievements in this role included: Improved service levels (SLA) from 60-70% to an average of 95-100% during all my management.
  • Customer satisfaction increased and the customer commitment to start new projects throughout Latin America.
  • 20% of the revenue increased in the main Latin-American countries (Mexico, Brazil, and Argentina).
  • Visited different customer offices management to find new project opportunities for my organization, which improved the service for the whole region within 6 months.
  • Other areas of expertise: Asset Management, LATAM Procurement, Process Management, Contract Changes, Sales Flash, Project Management.
  • Managed Countries: Argentina, Brasil, Colombia, Chile, Mexico, Guatemala, and Puerto Rico.

Special Projects Account Manager, IT Business Consultant. Finance and Telco Sector.

ORACLE
Mexico City
01.2010 - 12.2013
  • To contribute to direct sales based on agreed criteria.
  • Penetrate and develop major strategic accounts and new prospects in chosen business segments.
  • Performed sales presentations to those prospects, negotiate contacts, and close new business deals.
  • Coordinated assigned territorial and account sales with corporate sales functions and report sales activity.
  • Contributed to marketing strategies and plans to identify opportunities in territory.
  • Responsible for planning and managing programs and projects to meet product delivery, customer service and revenue goals.
  • Participated in the development of sales and services strategies and identifying and analyzing opportunities within geos, territories, verticals, and accounts to ensure revenue growth, account penetration and customer satisfaction.
  • Supported organization by reporting and analyzing various aspects of sales; including business trends, channels, promotions, product profitability, competitive pricing, forecast attainment, and sales tracking.
  • Identified tasks, assigns and coordinates resources and creates and tracks project schedules.
  • Provided tools, data, dashboards, and analysis to educate the field on sales programs and to track progress.
  • Drove participation on program awareness.
  • Customized sales enablement collateral as needed.
  • Partnered with Education Services and Sales Management to develop quarterly BU new hire program and continuing sales education for BU specific programs.
  • Assessed and tracked sales/presales/ partners competency in assigned area of responsibility.

Account Manager, IT Business Consultant. Finance and Telco Sector.

SUN Microsystems
Mexico City
01.2007 - 12.2010
  • Definition of strategies to maximize Sun Microsystems' income in the assigned account(s) and ensure the commercialization of the entire portfolio of products and solutions.
  • Evaluation of strategic and technological competitors.
  • Resolve the needs of the client(s), understand and apply business trends within the Industry. Position Sun Microsystems, UNIX and SOLARIS as a provider of Infrastructure Solutions and Industry Solutions.
  • Generate Customer Advocacy to boost customer loyalty. Develop the strategic relationship with the client's key positions, including business areas.
  • Develop and execute a semiannual and annual Account Plan that supports the strategic direction of the client's business.
  • Ensure that the methodologies, tools, processes and best practices are applied in the commercial activity with the assigned account.
  • Generate and manage the forecast and pipeline of the account(s), making effective the early detection of opportunities and the synergy of the extended team.
  • Lead the group of people assigned to the account (PMs, pre-sales and technical resources). Provide coaching and feedback. Ensure that the assigned team meets the objectives and has the tools and support to achieve them.
  • Ensure the optimization of assigned resources vs. generated income.
  • Request the organization's support in a timely manner to solve problems or address opportunities.
  • Translation of business requirements into requirements for technological solutions.
  • Preparation of economic and financial proposals and definition of prices and investment strategies. Take charge of negotiations and business closings in the account.

Education

Doctor of Philosophy (PhD) - Multidisciplinary, Development

CINVESTAV-IPN
10.2025

Master of Information Technology (IT) - Information Technology and Management

ITAM
01.2008

Master of Business Administration - Telecom Business Administration

Télécom SudParis
01.2007

Bachelor - Economics

Universidad Nacional Autónoma de México – Facultad de Economía (UNAM)
01.2000

Bachelor - Social Anthropology

ENAH- INAH
01.1999

Skills

  • Data Science
  • R Statistics
  • R Programming
  • R Code
  • Python (Programming Language)
  • Python Numpy
  • Python
  • Structured Query Language (SQL)
  • Microsoft SQL Server
  • SQL Database Queries
  • Programming in R
  • RStudio
  • Intermediate SQL and Python
  • Statistics
  • Descriptive and inferential statistics
  • Machine learning
  • Supervised and unsupervised learning algorithms
  • Data visualization
  • Numerical calculation
  • Mathematical optimization and operational research
  • Data segmentation techniques
  • Machine learning models
  • Predictive analytics
  • Leadership
  • Motivation for learning and continuous improvement
  • Search for solutions to complex problems
  • Correct management of work under pressure
  • Analysis and diagnosis of problems
  • Good communication skills
  • Report preparation
  • Adaptability
  • Communication
  • IT Organization
  • Information Technology Operations
  • IT
  • R Project
  • Microsoft Project
  • New Projects
  • Information Technology (IT) Projects
  • Finance
  • IT - Finance
  • Economics
  • Econometrics
  • Economic Globalization
  • Financial Economics
  • Socioeconomics
  • Social Anthropology

Languages

Spanish
English
French

Timeline

Data Scientist / PhD Candidate

CINVESTAV
09.2019 - Current

Project Manager

Freelance (AT&T, NAFIN)
01.2017 - 12.2019

Project/Service Delivery Manager. Finance and Telco Sector.

ISI TI
01.2015 - 12.2016

Service Delivery Manager

Atos IT Business Services
01.2014 - 12.2014

Special Projects Account Manager, IT Business Consultant. Finance and Telco Sector.

ORACLE
01.2010 - 12.2013

Account Manager, IT Business Consultant. Finance and Telco Sector.

SUN Microsystems
01.2007 - 12.2010

Doctor of Philosophy (PhD) - Multidisciplinary, Development

CINVESTAV-IPN

Master of Information Technology (IT) - Information Technology and Management

ITAM

Master of Business Administration - Telecom Business Administration

Télécom SudParis

Bachelor - Economics

Universidad Nacional Autónoma de México – Facultad de Economía (UNAM)

Bachelor - Social Anthropology

ENAH- INAH

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Omar Palacios Hernandez