OPEYEMI DAMILOLA AJANI
Account Receiveble Analyst
Querétaro,QUE
Work Preference
Summary
Accounts Receivable Analyst managing payment processing, account reconciliation, and collections support for customer accounts. Resolves billing discrepancies, prepares aging reports, and supports month-end close with accurate financial records. Strengthens cash flow by keeping outstanding balances visible and following up on overdue invoices.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Accounts Receivable Analyst
Ria Money Transfer
10.2025 - Current
- Manage day-to-day Accounts Receivable activities, including transaction review, payment application, account reconciliation, and discrepancy investigation.
- Managed collections process, improving cash flow through timely follow-ups and resolution of discrepancies.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Implemented best practices for credit risk assessment, reducing potential losses from delinquent accounts.
- Contributed to process improvement by leveraging data, reporting tools, and financial analysis to improve visibility and operational efficiency.
- Contribute to process improvement by leveraging data, reporting tools, and financial analysis to improve visibility and operational efficiency.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
Customer Service Representative
Centris
11.2023 - 09.2025
- Provided professional and timely customer support through phone, email, and other communication channels, addressing inquiries and resolving issues effectively
- Handled high-stress situations with professionalism, resolving disputes and conflicts to ensure customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Upheld customer-focused approach while adhering to company policies and service-level expectations, enhancing customer experience.
- Recorded customer interactions in CRM/ticketing systems, ensuring accurate documentation for effective follow-up and reporting.
Customer Service Representative
Global OTS Konstrukt
02.2019 - 03.2021
- Managed multiple customer inquiries simultaneously, ensuring professionalism, accuracy, and positive customer experiences.
- Communicated clearly with customers from diverse backgrounds, adapting communication style to understand their needs and provide appropriate assistance.
- Facilitated revenue growth through proactive customer engagement strategies.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Built rapport with customers through active listening, resulting in higher retention rates and positive client feedback.
Education
B.Sc. - Entrepreneurial Studies
Osun State University
Osun State, Nigeria01-2018
Skills
Accounts receivable
Account reconciliation
Invoice processing
Cash application
Collections
ERP receivables systems
Billing resolution
Aging report analysis
Customer account management
Dispute resolution
Month-end close support
Certification
Manual Testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Accounts Receivable Analyst
Ria Money Transfer
10.2025 - Current
Customer Service Representative
Centris
11.2023 - 09.2025
Customer Service Representative
Global OTS Konstrukt
02.2019 - 03.2021
B.Sc. - Entrepreneurial Studies
Osun State University