Orlando Bernal Rojas
Nuevo Vallarta, Nayarit,NAY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Law Office Assistant
Bernal, Casillas & De Los Santos
04.2020 - Current
- Prepared materials for attorney meetings with clients.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Auxiliary Supervisor
Avalon Condominium
12.2019 - 03.2020
- Improved customer satisfaction rates by ensuring timely service delivery and addressing customer concerns promptly.
- Established clear guidelines for staff conduct through comprehensive policy development and enforcement measures.
- Enhanced team productivity by implementing efficient work schedules and delegating tasks effectively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Case Manager
Diener Law
05.2019 - 12.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Spa Receptionist
Vidanta
12.2017 - 02.2019
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Spa Receptionist
Secrets Resorts & Spa
12.2015 - 09.2017
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Enforced spa policies, following company procedures at all times.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Supported spa manager with administrative tasks, aiding in smooth spa operations.
- Implemented client follow-up system, encouraging repeat visits and positive reviews.
Administrative Manager
Schutz Private Security
12.2012 - 11.2015
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Education
J.D. - Law
UNIVA
Puerto Vallarta, Mexico08.2025
Skills
- Office Administration
- Client Communication
- Court filings
- Document Preparation
- Customer Service
- Data Entry
- Customer Relations
- Money handling abilities
- Complaint resolution
Languages
sp
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Law Office Assistant
Bernal, Casillas & De Los Santos
04.2020 - Current
Auxiliary Supervisor
Avalon Condominium
12.2019 - 03.2020
Case Manager
Diener Law
05.2019 - 12.2019
Spa Receptionist
Vidanta
12.2017 - 02.2019
Spa Receptionist
Secrets Resorts & Spa
12.2015 - 09.2017
Administrative Manager
Schutz Private Security
12.2012 - 11.2015
J.D. - Law
UNIVA
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