Osbaldo Gutierrez Orozco

• Provided timely and effective IT support to over 500 Cemex employees resulting in reduced downtime and improved productivity. Responsible for setting up secured tools and improving asset management processes. Collaborated with cross-functional teams to ensure compliance with policies.
• Answered incoming customer support calls, chats, and emails, and created detailed tickets to track and resolve issues.
• Installed and configured software and hardware for end users.
• Performed remote troubleshooting using diagnostic techniques and relevant questions.

Subsequently assigned to support the State Street account within the same company, focusing on secure virtual environments and financial-grade systems:

• Worked within a highly secure VDI (Virtual Desktop Infrastructure) environment to support financial operations and user activity in compliance with strict security protocols.
• Utilized enterprise-grade tools such as ServiceNow, Citrix, Active Directory, and internal monitoring solutions to manage tickets, provision access, and troubleshoot application and infrastructure issues.
• Maintained strict adherence to SLAs and audit requirements while delivering technical support to high-level financial professionals across global time zones.
• Demonstrated adaptability and attention to detail by navigating complex virtual systems and handling sensitive data under compliance-driven frameworks.

• Focused on customer service for an American company providing basic services of home and cell phone, managing invoices thereof and sales of such services
• Worked productively to determine the needs of customers and fast track solutions to those needs
• Brought forth the ability to work well independently and collaboratively.

• Providing safe and sustainable environmental management and waste disposal of hazardous building products in Greater Vancouver and BC
• Worked well independently and on a team to solve problems
• Organized and prioritized work to complete assignments in a timely, efficient manner.

• I worked within the company as a manufacturer of gold brooches, also i worked on the sale and distribution of all of these
• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
• Brought forth excellent time management and multitasking skills.