Oscar Alberto Espinosa Romo
Senior Sales Manager
Santa Ana Nextlalpan, México,MEX
Summary
Results-driven professional with experience in customer service and merchandising. Adept at tailoring recommendations to meet individual needs, boosting sales through strategic display creation, transaction handling, and meticulous record-keeping. Proven track record of optimizing sales operations, enhancing procedures, and driving profitability. Known for fostering cohesive teams, delivering exceptional customer service, and leveraging in-depth knowledge of sales strategy and merchandising techniques to drive success.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Sales Manager
Niche
09.2024 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Increased sales performance by 20% in my territory over one year, which contributed to the overall growth of Niche, and strengthened our market position.
- Developed and implemented training programs for new sales staff, helping them ramp up quickly and achieve their sales targets within the first quarter.
- Collaborated with the marketing team to launch targeted promotions, which successfully attracted new customers and retained existing ones, resulting in a 15% boost in customer engagement.
Sales Agent
Property Hustlers
09.2023 - 04.2024
- I worked as a sales associate for the company, and managed the entire sales process as well.
- I was in charge of setting appointments, scheduling, calling customers, and closing the sale.
Coach Account Operations
JC Penny/MLB
09.2022 - 08.2023
- Develop objectives for the call centre's day-to-day activities. Conduct effective resource planning to maximise the productivity of resources (people, technology etc.)
- Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.)
- Monitor and improve ordering, telephone handling and other procedures.
Foundever
Foundever
09.2021 - 08.2023
- The different types of positions that I developed inside the company you can find them below
Trainer Account Operations
Abbott CGM
03.2022 - 09.2022
- Select appropriate instructional procedures, aligned to ALC methodology such as, individual training, group instruction, self-study, lectures, discussions, demonstrations, simulation exercises, role-play, and computer-based training.
- Develop training curricula (learning components or lessons and/or modules, training agenda, and learning activities) to transfer knowledge from client to trainee, when requested by the client or the supervisor.
- Organise and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials, when requested by the client or the supervisor.
Training Subject Matter Expert
Abbott CGM
01.2022 - 03.2022
- Resolve issues relevant to project deliverable(s) within their area of expertise.
- Understanding and using the required software, reports, tools, and metrics.
- Guide other team members on the project to ensure the content is accurate.
- Provide input into and execute user documentation and training material.
- Support the definition of processes and policies, supply business rules and procedures.
Telecommunications/Costumer Service Representative Bilingual
Abbott CGM
09.2021 - 12.2021
- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
Education
Master of Arts - English Language
Thompson River University
Canada 05.2011 - 09.2016
BBA - Culinary Arts
Thompson Rivers University
Canada 05.2001 -
Skills
Effective communication
Professional writing skills
Instructional expertise
Customer relations
Trustworthy work ethic
Team coaching
Effective problem resolution
Strategic goal setting
Effective delegation
Technical computing expertise
Fostering collaborative connections
Effective negotiation skills
Sales tracking
Business growth and retention
Interests
Reading, Going out to enjoy time surrounded by nature, Watching movies on the weekend with my girlfriend, Spending time with my girlfriend's family, Going out for small trips, Listening to music
Training
- Cole Gordon's Mastermind
- Sales Mastermind with one of the best in the industry
- Jan 2024
Software
Pipedrive CRM
Apolloio
Clay
Just Call
Google Suite
Canva
Sales Force
Thesaleio
Reading
English native level
Spanish native
Quick learner
Ready to win
Growth mentality
Team player
Leader
Timeline
Senior Sales Manager
Niche
09.2024 - Current
Sales Agent
Property Hustlers
09.2023 - 04.2024
Coach Account Operations
JC Penny/MLB
09.2022 - 08.2023
Trainer Account Operations
Abbott CGM
03.2022 - 09.2022
Training Subject Matter Expert
Abbott CGM
01.2022 - 03.2022
Foundever
Foundever
09.2021 - 08.2023
Telecommunications/Costumer Service Representative Bilingual
Abbott CGM
09.2021 - 12.2021
Master of Arts - English Language
Thompson River University
05.2011 - 09.2016
BBA - Culinary Arts
Thompson Rivers University
05.2001 -