OSCAR CARREON
Implementation Consultant
Monterrey
Summary
Experienced professional with expertise in collaboration and innovative problem-solving. Proven track record in system integration, project management, data analysis, and software troubleshooting. Dedicated to delivering exceptional results and building lasting client relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Implementation Consultant
BlackLine
Remote
2023.08 - Current
- Offered client training services via online interaction to streamline onboarding process for newly implemented systems.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Optimized client's workflows, analyzing existing processes and recommending improvements during system integration.
- Implemented automated reconciliation processes, significantly reducing time spent on monthly close activities.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
Gold Service Desk Agent
Teletrac Navman
2023.02 - 2023.08
- Respond to and resolve customers' questions and technical issues using chat box systems, email and phone calls
- Provided support services, troubleshooting and system operation trough different platforms
- Provided PC and mobile support to resolve client issues
- Identified and escalated major technical issues to Advanced Technical Support(ATS) for resolution
- Collaborated with cross-functional teams to identify and resolve customer issues
- Created around 20-30 cases daily and maintained my MTTR metric on goal constantly
Senior Accountant
Brammy Bros Ltd.
2018.03 - 2022.01
- Maintained and organized numerous office files
- Database entries such as revenues and cash flow
- Manage bank accounts and deposits
- Monitored and completed payroll for employees
- Filled up and delivered taxes forms for the company and employees
- Provided assistance to the CEO and associates
- Prepared bids for prospective clients
- Invoicing and collections
Deficiency technician Leader
YT Euruginal
2017.02 - 2018.03
- Team leader of a group of 5-8 employees
- Introduction and orientation at every job site
- Direct communication and assistance with clients
- Final walk-trough for quality purposes
Education
Instrumentation and Industrial Electronics degree -
Escuela Electronica Monterrey
Mexico 2010.08 - 2012.01
Bookkeeping Certificate Course Online -
IAP Career College
Vancouver, Canada 2020.04 - 2020.09
Skills
- Bookeeping
- Complex Problem Solving
- Analytical Thinking
- Ambitious
Computer Technician
Hobbies
Cooking, travelling, comedy, anime, exercising, food connoisseur, dancing and meeting new people.
Timeline
Implementation Consultant
BlackLine
2023.08 - Current
Gold Service Desk Agent
Teletrac Navman
2023.02 - 2023.08
Bookkeeping Certificate Course Online -
IAP Career College
2020.04 - 2020.09
Senior Accountant
Brammy Bros Ltd.
2018.03 - 2022.01
Deficiency technician Leader
YT Euruginal
2017.02 - 2018.03
Instrumentation and Industrial Electronics degree -
Escuela Electronica Monterrey
2010.08 - 2012.01