OSCAR CARREON
Implementation Consultant
Monterrey
Summary
Experienced professional with expertise in collaboration and innovative problem-solving. Proven track record in system integration, project management, data analysis, and software troubleshooting. Dedicated to delivering exceptional results and building lasting client relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Implementation Consultant
BlackLine
Remote
08.2023 - Current
- Offered client training services via online interaction to streamline onboarding process for newly implemented systems.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Optimized client's workflows, analyzing existing processes and recommending improvements during system integration.
- Implemented automated reconciliation processes, significantly reducing time spent on monthly close activities.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
Gold Service Desk Agent
Teletrac Navman
02.2023 - 08.2023
- Respond to and resolve customers' questions and technical issues using chat box systems, email and phone calls
- Provided support services, troubleshooting and system operation trough different platforms
- Provided PC and mobile support to resolve client issues
- Identified and escalated major technical issues to Advanced Technical Support(ATS) for resolution
- Collaborated with cross-functional teams to identify and resolve customer issues
- Created around 20-30 cases daily and maintained my MTTR metric on goal constantly
Senior Accountant
Brammy Bros Ltd.
03.2018 - 01.2022
- Maintained and organized numerous office files
- Database entries such as revenues and cash flow
- Manage bank accounts and deposits
- Monitored and completed payroll for employees
- Filled up and delivered taxes forms for the company and employees
- Provided assistance to the CEO and associates
- Prepared bids for prospective clients
- Invoicing and collections
Deficiency technician Leader
YT Euruginal
02.2017 - 03.2018
- Team leader of a group of 5-8 employees
- Introduction and orientation at every job site
- Direct communication and assistance with clients
- Final walk-trough for quality purposes
Education
Instrumentation and Industrial Electronics degree -
Escuela Electronica Monterrey
Mexico 08.2010 - 01.2012
Bookkeeping Certificate Course Online -
IAP Career College
Vancouver, Canada 04.2020 - 09.2020
Skills
- Bookeeping
- Complex Problem Solving
- Analytical Thinking
- Ambitious
Computer Technician
Hobbies
Cooking, travelling, comedy, anime, exercising, food connoisseur, dancing and meeting new people.
Timeline
Implementation Consultant
BlackLine
08.2023 - Current
Gold Service Desk Agent
Teletrac Navman
02.2023 - 08.2023
Bookkeeping Certificate Course Online -
IAP Career College
04.2020 - 09.2020
Senior Accountant
Brammy Bros Ltd.
03.2018 - 01.2022
Deficiency technician Leader
YT Euruginal
02.2017 - 03.2018
Instrumentation and Industrial Electronics degree -
Escuela Electronica Monterrey
08.2010 - 01.2012
Similar Profiles
Kumar RanjanKumar Ranjan
Senior Software Engineer at BlackLineSenior Software Engineer at BlackLine
NEHA PANDITHNEHA PANDITH
Software Engineer in Test at BlacklineSoftware Engineer in Test at Blackline
Cristina TorresCristina Torres
Application Support Analyst at BlackLineApplication Support Analyst at BlackLine