Oscar Diego Vargas
Bilingual Customer Service Representative
Chimalhuacan
Summary
Experienced Customer Service Representative, fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers.
Experienced collections specialist with a proven ability to manage and negotiate delinquent accounts efficiently, ensuring optimal recovery rates while maintaining positive customer relationships. Adept at utilizing various communication channels and data entry systems to streamline processes and enhance customer satisfaction.
Overview
1
1
Language
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Collections Specialist
TKM Customer Solutions
2023.08 - 2026.05
- Contacting customers via phone, email, or mail to discuss delinquent accounts and offer payment solutions.
- Managed high-volume collections, ensuring timely resolution of outstanding accounts.
- Developed and implemented strategies to improve collection processes and reduce delinquencies.
- Collaborated with team members to enhance communication practices with clients regarding payment terms.
Bilingual Customer Service Representative
Teleperformance Zentralia
2020.03 - 2021.10
- Provided bilingual support to customers, enhancing communication and service quality.
- Resolved customer inquiries efficiently through various channels, including phone and chat.
- Monitored performance metrics to ensure compliance with quality assurance guidelines and expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Reading High School
Reading P,A 2008.08 - 2011.06
Skills
Active Listening & EmpathyAttention to DetailNegotiationsMultitasking
Call center experience
Microsoft Office
Payment collection
Timeline
Collections Specialist
TKM Customer Solutions
2023.08 - 2026.05
Bilingual Customer Service Representative
Teleperformance Zentralia
2020.03 - 2021.10
High School Diploma -
Reading High School
2008.08 - 2011.06