Dynamic professional with proven leadership at Thyssenkrupp Presta De Mexico, excelling in project management and 5S certification. Skilled in problem-solving and effective communication, I successfully led initiatives that reduced scrap and improved operational efficiency. Committed to continuous improvement and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Responsible
Thyssenkrupp Presta De Mexico
Huejotzingo, Puebla, Mexico
04.2022 - Current
Project leader for certification of the transit line at 5S level 2
Collaboration in Transit Line 5S Level 3 Certification
Participation in PDCA projects
Following of KPI’s (SCRAP and OEE)
Participate on Run and Rate
Collaboration in the release of new projects (ICA3)
Participation in cost reduction projects
Project leader for scrap reduction in transit lines
Participation in SMED projects
Analyze movements and times of staff
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Machine Setup Technician
ThyssenKrupp Presta De Mexico
Huejotzingo, Puebla, Mexico
08.2018 - 04.2022
Transit line start Thyssenkrupp Steering Gear, PM2
Training stay at Thyssenkrupp Budapest, Hungary. Transit line
IBK2 line start Thyssenkrupp Steering Gear, PM2
Collaboration in certification of the transit line in 5S Level 1
<ul><li>Vacuumed rugs and carpeted areas in offices, lobbies and corridors.</li><li>Polished glass surfaces and windows.</li><li>Washed, cleaned and disinfected water coolers.</li><li>Dusted picture frames and wall hangings with a cloth.</li><li>Removed waste paper and other trash from the premises to designated area.</li><li>Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.</li><li>Changed bed linens and collected soiled linens for cleaning.</li><li>Disinfected and mopped bathrooms to keep them sanitary and clean.</li><li>Collected trash and moved garbage cans from kitchen areas to pick-up stations.</li><li>Cleaned walls, windows, shades and curtains.</li><li>Used chemicals and other cleaning equipment in a proper, safe and responsible manner.</li><li>Cleaned and changed bedspreads, blankets and mattresses.</li></ul> at Kaimanawa Timeshares<ul><li>Vacuumed rugs and carpeted areas in offices, lobbies and corridors.</li><li>Polished glass surfaces and windows.</li><li>Washed, cleaned and disinfected water coolers.</li><li>Dusted picture frames and wall hangings with a cloth.</li><li>Removed waste paper and other trash from the premises to designated area.</li><li>Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.</li><li>Changed bed linens and collected soiled linens for cleaning.</li><li>Disinfected and mopped bathrooms to keep them sanitary and clean.</li><li>Collected trash and moved garbage cans from kitchen areas to pick-up stations.</li><li>Cleaned walls, windows, shades and curtains.</li><li>Used chemicals and other cleaning equipment in a proper, safe and responsible manner.</li><li>Cleaned and changed bedspreads, blankets and mattresses.</li></ul> at Kaimanawa Timeshares
Responsible for Commercial Name Registration at Ministry Of Commerce And IndustryResponsible for Commercial Name Registration at Ministry Of Commerce And Industry
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange