Office 365
Oscar Figueroa
IT Engineer
Laredo
Summary
Highly skilled IT professional with over 10+ years of experience in designing, implementing, and managing complex computer systems and networks. Proficient in developing and testing custom software applications and programs to meet specific business requirements. Adept at managing and maintaining databases, servers, and other IT infrastructure components while troubleshooting and resolving technical issues related to software, hardware, and network systems. Experienced in conducting regular system audits and assessments to identify potential vulnerabilities or areas for improvement. Collaborative and able to work effectively with other IT professionals and stakeholders to develop and implement strategic technology plans that align with business goals. Knowledgeable in evaluating and recommending new technologies, hardware, and software products to improve system performance and efficiency. Expertise in designing and implementing VOIP systems, configuring and troubleshooting VOIP systems, monitoring and maintaining VOIP systems, and documenting VOIP systems. Proficient in installing, configuring, and maintaining hardware and software systems, including servers, network equipment, and workstations. Adept at providing technical support and troubleshooting assistance to end-users, both in person and remotely. Skilled in managing and monitoring computer systems, networks, and security protocols to ensure optimal performance and data protection. Knowledgeable in developing and implementing IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards. Proficient in working with various operating systems, including Linux and Microsoft Windows Server, and experience with cloud services such as Azure and AWS. Possesses strong skills in Python scripting, SQL, APIs, and IP networking, and expertise in virtualization technologies, including VMWare. Skilled in customer service, customer support, and CCTV systems. Experienced in managing LAN, TCP/IP, DNS, and Active Directory. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Engineer
Serving Children and Adults in Need, Inc
Laredo
05.2017 - Current
- Designed and implemented complex computer systems and networks, including hardware, software, and security protocols, resulting in improved system performance and reliability
- Developed and tested custom software applications and programs to meet specific business requirements, resulting in increased efficiency and productivity
- Managed and maintained databases, servers, and other IT infrastructure components, ensuring optimal performance and minimizing downtime
- Troubleshot and resolved technical issues related to software, hardware, and network systems, resulting in improved system stability and end-user satisfaction
- Conducted regular system audits and assessments to identify potential vulnerabilities or areas for improvement, resulting in improved system security and compliance
- Collaborated with other IT professionals and stakeholders to develop and implement strategic technology plans that aligned with business goals, resulting in increased efficiency and effectiveness
- Evaluated and recommended new technologies, hardware, and software products to improve system performance and efficiency, resulting in cost savings and improved system functionality
- Designed and implemented VOIP systems that met the organization's needs, including selecting the appropriate hardware, software, and network components, resulting in improved communication and collaboration across the organization
- Configured VOIP systems to operate efficiently and effectively, including call routing, user account setup, and network management, resulting in improved call quality and reliability
- Troubleshot and resolved any issues that arose with VOIP systems, including identifying network problems, diagnosing hardware issues, and resolving software conflicts, resulting in improved system stability and end-user satisfaction
- Monitored VOIP systems to ensure they operated as expected, including analyzing network traffic, reviewing system logs, and conducting performance tests, resulting in improved system performance and reliability
- Maintained VOIP systems to ensure they were secure and up-to-date, including applying software updates, configuring security settings, and managing user accounts, resulting in improved system security and compliance
- Documented VOIP systems, including network diagrams, configuration settings, and user manuals, resulting in improved system knowledge and troubleshooting capabilities
- System Installation and Configuration: Setting up new computer systems, servers, and network equipment
- Installing operating systems, software, and necessary updates
- User Management: Creating and managing user accounts, permissions, and access rights
- Ensuring proper authentication and authorization procedures are in place
- System Monitoring and Maintenance: Monitoring system performance, identifying and resolving issues or errors
- Conducting regular system backups and implementing disaster recovery plans
- Network Administration: Managing network infrastructure, including routers, switches, firewalls, and wireless access points
- Configuring network settings and ensuring network connectivity
- Security Management: Implementing and maintaining security measures to protect systems and data
- This includes antivirus software, firewalls, intrusion detection systems, and user access controls
- Troubleshooting and Technical Support: Assisting users with technical issues, providing timely support and resolutions
- Diagnosing and resolving hardware, software, and network problems
- System Upgrades and Patches: Planning and implementing system upgrades, software updates, and patches
- Ensuring compatibility and minimal disruption to operations
- Documentation and Reporting: Documenting system configurations, procedures, and troubleshooting steps
- Generating reports on system performance, security incidents, and maintenance activities
- User Training: Providing training and guidance to users on system usage, best practices, and security protocols
- Assisting with user onboarding and conducting workshops or tutorials
- IT Infrastructure Planning: Collaborating with management and IT teams to plan and implement future technology initiatives
- Evaluating new technologies and recommending hardware or software upgrades.
IT Specialist
AFS Forwarding LLC
Laredo
06.2010 - 05.2017
- Installing, configuring, and maintaining hardware and software systems, including servers, network equipment, and workstations
- Providing technical support and troubleshooting assistance to end-users, both in person and remotely
- Managing and monitoring computer systems, networks, and security protocols to ensure optimal performance and data protection
- Developing and implementing IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards
- Conducting regular system audits and assessments to identify potential vulnerabilities or areas for improvement
- Collaborating with other IT professionals and stakeholders to develop and implement strategic technology plans that align with business goals.
Education
Bachelor's degree - Industrial Engineering
Instituto Tecnologico de Nuevo Laredo
07.2009 - 05.2013
Skills
VPNundefined
Software
Azure
AWS
Timeline
IT Engineer
Serving Children and Adults in Need, Inc
05.2017 - Current
IT Specialist
AFS Forwarding LLC
06.2010 - 05.2017
Bachelor's degree - Industrial Engineering
Instituto Tecnologico de Nuevo Laredo
07.2009 - 05.2013
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