Oscar Fuentes
El Paso
Summary
Proven track record in enhancing customer satisfaction and streamlining logistics, demonstrated during my tenure at FedEx: Ground. Skilled in data management and problem-solving, I excel in teamwork and maintaining a positive attitude under pressure. Achieved significant improvements in efficiency and safety, contributing to a more effective work environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service and data entry position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Grubhub
05.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Package Handler
FedEx: Ground
08.2022 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Active participant in safety committees, delivering opinions, brain storming ideas, discussing safety plans.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Retail Sales Associate
Marshalls
06.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
General Merchandiser
Walmart
08.2021 - 05.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
Cashier/Kitchen Staff Member
McDonald's
06.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Business Economics
Salt Lake Community College
Taylorsville, Utah, United States06.2026
High School Diploma -
Taylorsville High School
Taylorsville, Utah, United States06.2022
Skills
Positive Attitude
Customer Service
Teamwork and Collaboration
Data Entry
Problem-Solving
Bilingual
Logistics knowledge
Vehicle Maintenance
Documentation And Reporting
Work Ethic and Integrity
Hardware and software installation
Data Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Package Handler
FedEx: Ground
08.2022 - 06.2024
Retail Sales Associate
Marshalls
06.2022 - 06.2023
Delivery Driver
Grubhub
05.2022 - Current
General Merchandiser
Walmart
08.2021 - 05.2022
Cashier/Kitchen Staff Member
McDonald's
06.2020 - 06.2021
No Degree - Business Economics
Salt Lake Community College
High School Diploma -
Taylorsville High School
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