Oscar Lagunas Sandoval
Cancun, Quintana Roo
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Public Relations Executive
Palace Resorts
10.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Front Desk Receptionist
Villa Del Palmar Cancun Luxury Beach Resort & Spa
07.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Education
BBA - Hospitality Administration And Management
Universidad Tecmilenio
Cancun, Mexico05.2021
Skills
- Relationship Development
- Creative Strategies
- Campaign Management
- Client Services
- Event Planning
- Corporate Messaging
Certification
- International Business Management
- Event Organization
- Real Stare Development
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Public Relations Executive
Palace Resorts
10.2021 - Current
Front Desk Receptionist
Villa Del Palmar Cancun Luxury Beach Resort & Spa
07.2020 - 10.2021
BBA - Hospitality Administration And Management
Universidad Tecmilenio
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