Oscar Rangel Mojica
Síntesis profesional
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Información general
10
10
years of professional experience
5
5
years of post-secondary education
Experiencia laboral
Sales and Customer Service Representative
RCI
Miguel Hidalgo, Mexico City
2026.02 - 2026.05
- Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Attended meetings to discuss sales strategies and ways to improve services.
Fraud Analyst
Qualfon/Signifyd
Cuauhtémoc, Mexico City
2024.02 - 2026.02
- Chargebacks resolution.
- Case resolution in 3 different languages (spanish, english and portuguese)
- Fraud investigation.
- Data analysis and decision making based on them.
- CRM management (Salesforce, Gorgias, Magento, Zendesk, Gladly) and payment processor management (Shopify, PayPal, Braintree, Adyen, Stripe).
Plannogram Analyst
Pepsico
Miguel Hidalgo, Mexico City
2023.08 - 2023.12
- Team collaboration to fulfill company objectives.
- Policy and company procedures implementation.
- Marketing and sales strategy implementation.
- Support in handling and budget and expenses control.
- Handling of softwate and information systems securing an efficient control.
Customer Service Representative
Brightspace/Firstsource
Cuauhtémoc, Mexico City
2022.12 - 2023.08
- Customer service via phone calls, emails and chats.
- Customer service activity report generation.
- Process resolution for an online education platform.
Ejecutivo Ecommerce
HCS Marketing/Nike
Cuauhtémoc, Mexico City
2020.07 - 2022.08
- Product catalogation for Mercado Libre.
- Comments and inquiry attention.
- Online store design in charge of images, names and descriptions.
- Assistant in maketing and sales strategies.
Sales and Customer Service Representative
Best Day Travel
Cancún, Quintana Roo
2016.05 - 2017.05
- Addressed customer queries to provide information regarding product specifications and uses.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
Estudios
Bachelors Degree - Business
Universidad Anáhuac Cancún
Cancún 2013.08 - 2018.07
Competencias
- Customer Service
- Sales
- Trend identification
- Fraud research and assesment
- Fraud identification techniques
- Fraud detection
- Crisis handling
- Fraud and sale claims and disputes
- Methodical problem solver
- Advanced Excel skills
Languages
Spanish
First language
English
Proficient
C2
French
Proficient
C2
Portuguese
Proficient
C2
Cronología
Sales and Customer Service Representative
RCI
2026.02 - 2026.05
Fraud Analyst
Qualfon/Signifyd
2024.02 - 2026.02
Plannogram Analyst
Pepsico
2023.08 - 2023.12
Customer Service Representative
Brightspace/Firstsource
2022.12 - 2023.08
Ejecutivo Ecommerce
HCS Marketing/Nike
2020.07 - 2022.08
Sales and Customer Service Representative
Best Day Travel
2016.05 - 2017.05
Bachelors Degree - Business
Universidad Anáhuac Cancún
2013.08 - 2018.07