Oscar Telles
San Luis Potosí
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Dajopetrol
06.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Territory Sales Manager
Honeywell - Gas Detection
10.2021 - 04.2023
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Technical Support Professional
Honeywell - Gas Detection
06.2020 - 09.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Technical Support Specialist
Honeywell - Gas Detection
02.2018 - 05.2020
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Project Manager
Consys Telecom
01.2015 - 01.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
Education
Intern - Hispanic-American Studies
Universidad Autónoma De San Luis Potosí
San Luis Potosí, México 06.2014
Skills
- Account Development
- Sales Development
- Account Servicing
- Customer Retention
- Network Development
- Records Management
- Client Service
- Performance Improvement
- Strategic Planning
- Personnel Training
- Staff Training
- Gas Detection and Fire Systems Industry Expertise
Certification
Green Belt - Honeywell
Gas Detection SME
Languages
English
Advanced (C1)
Timeline
Sales Representative
Dajopetrol
06.2023 - Current
Territory Sales Manager
Honeywell - Gas Detection
10.2021 - 04.2023
Technical Support Professional
Honeywell - Gas Detection
06.2020 - 09.2021
Technical Support Specialist
Honeywell - Gas Detection
02.2018 - 05.2020
Project Manager
Consys Telecom
01.2015 - 01.2018
Intern - Hispanic-American Studies
Universidad Autónoma De San Luis Potosí
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