Summary
Overview
Work History
Skills
Languages
Hobbies
Timeline
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Oscar Tovar

Oscar Tovar

Mexico City,CMX

Summary

I'm a customer service professional with over 5 years of experience in customer care, telesales, and team management. Fluent in English and Spanish, I have a proven ability to handle diverse tasks such as billing, troubleshooting, and follow-ups. I am passionate about delivering exceptional service and fostering client relationships. I am currently seeking new opportunities to apply my skills and grow professionally. I believe I can portray my passion through my work.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

TTEC
05.2024 - 12.2024
  • Managed inbound calls, focusing on customer care and tasks such as collections, telesales, billing, troubleshooting, and follow-ups
  • Assisted English and Spanish-speaking customers in the U.S., ensuring high customer satisfaction and issue resolution

Telesales

Qualified Solutions
09.2024 - 04.2024
  • Conducted outbound and inbound calls to English and Spanish-speaking customers in Florida
  • Promoted and sold health insurance products and services, achieving sales targets

Cook

Restaurant Tacos de Ivan
04.2023 - 08.2023
  • Prepared and served food while maintaining excellent customer service

Customer Care Specialist

SYKES
09.2022 - 04.2023
  • Delivered comprehensive customer care through inbound calls, handling billing, troubleshooting, and customer support inquiries

Pet Groomer

Pet Society
06.2021 - 08.2022
  • Professionally groomed dogs, cats, and other pets, specializing in breed-specific haircuts and other specialized services.

Manager

Teleroma
08.2019 - 06.2021
  • Supervised inventory, sales, and customer service

Owner/Manager

Bar Aztlan
09.2015 - 04.2018
  • Oversaw food and beverage production, inventory management, and customer service
  • Organized concerts and events, ensuring seamless execution and customer satisfaction

Skills

  • Customer Service
  • Telesales
  • Appointment scheduling
  • Complaint handling
  • Team Management
  • Active Listening and Empathy
  • Problem Solving
  • Adaptability and Flexibility
  • Motivated and Persistent
  • ACSS
  • Spartan Approach
  • Sales Force

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Hobbies

  • Skateboarding
  • playing guitar
  • singing
  • poetry
  • urban hiking

Timeline

Telesales

Qualified Solutions
09.2024 - 04.2024

Customer Care Representative

TTEC
05.2024 - 12.2024

Cook

Restaurant Tacos de Ivan
04.2023 - 08.2023

Customer Care Specialist

SYKES
09.2022 - 04.2023

Pet Groomer

Pet Society
06.2021 - 08.2022

Manager

Teleroma
08.2019 - 06.2021

Owner/Manager

Bar Aztlan
09.2015 - 04.2018

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Oscar Tovar