OSCAR TREJO CAZARES

• Provide proactive and pre-emptive asset protections services for the corporation
• Investigate matters which have, or can, adversely impact the corporation's employees, assets, public image, or reputation
• Identify process weaknesses, and counsels with BU Leaders and Finance Managers to minimize risk through implementation of effective controls
• Manage the recovery on uninsured claims, including facility damage, rearrangements, and service and contractual claims
• Defend small claims actions brought against the Corporation

• Monitor real time queues and identify high risk transactions
• Analyse and respond to existing and emerging fraud trends
• Provide training session to new hires
• Coordinate with leader and senior analyst to create knowledge articles
• Identify system improvements to prevent fraudulent activity
• Interact with banks and customers through the phone & emails to validate information to confirm or reject transactions
• Review customer documentation to ensure they are valid
• Coordinate and participate in conjunction with other areas in the definition, establishment and implementation of methodologies related to fraud management

Provide IT support to American companies through the phone, chat and email.

Re-establish passwords, create users, install and update software

Answer any question or concern costumer might have in a proper and professional manner.

Keep important data that might be essential to diagnose hardware or software repair and create a knowledge base articles for further support.

Maintain a respectful and polite costumer service throughout the calls.

Analyse and evaluate the problem using analysis, evaluation and solution.