Oscar Zapata Garcia
Content Moderator
Apodaca
Summary
With a proven track record at Apex Systems, I excel in content moderation and trust and safety, enhancing user experiences and ensuring compliance with a 95% performance rate. My expertise in problem-solving and clear communication, alongside training new hires, showcases my ability to improve processes and foster team development.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Trust and Safety Agent, Content Moderator
Apex Systems
Monterrey, Nuevo Leon
12.2022 - Current
- Gained experience in handling large amounts of user generated content.
- Gained expertise in QA by studying the policies and knowing how to apply them.
- Trained new hires and helped my coworkers understand the policies outlined by the client.
- Ensured regulatory compliance by proactively engaging in continuing education and industry updates.
Content Moderator
Teleperformance
Monterrey, Nuevo Leon
08.2022 - 12.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Moderated various content types by consistently applying fair judgment in an online community.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Streamlined content review processes to enhance user safety online.
Amazon Warehouse Affiliate
Amazon Mexico
Apodaca, Nuevo Leon
08.2020 - 12.2020
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Oversaw the unloading of trucks, verifying items against invoices and organizing products appropriately.
Team Lead Agent
Teleperformance
Monterrey, Nuevo Leon
02.2019 - 12.2019
- Fostered teamwork, open communication, and recognition initiatives to create a positive work environment.
- Elevated overall team effectiveness by facilitating regular coaching, feedback sessions, and development initiatives.
- Created clear performance indicators for the team to monitor advancement toward established goals.
- Instructed new team members on safety standards and company protocols effectively.
Education
No Degree - Chemistry, Bacteriology And Parasitology
Facultad De Ciencias Biológicas, UANL
Monterrey, Mexico 05.2001 -
High School Diploma -
Preparatoria #25, UANL
Escobedo, Mexico 05.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Timeline
Trust and Safety Agent, Content Moderator
Apex Systems
12.2022 - Current
Content Moderator
Teleperformance
08.2022 - 12.2022
Amazon Warehouse Affiliate
Amazon Mexico
08.2020 - 12.2020
Team Lead Agent
Teleperformance
02.2019 - 12.2019
No Degree - Chemistry, Bacteriology And Parasitology
Facultad De Ciencias Biológicas, UANL
05.2001 -
High School Diploma -
Preparatoria #25, UANL
05.2001 -
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