Oscar Andres Olivas Luevano
IT Service Desk And Customer Service Specialist
Ciudad Juárez
Summary
IT Service Desk Senior Associate with extensive experience troubleshooting software applications. Skilled in managing high-volume ticketing systems. Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Services Support Specialist
NTT Data
06.2022 - 07.2025
- Provide assistance with programs and applications
- Password resets
- ITSM ticketing for second level support
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
Customer Service Representative and Collections
AT&T
Jalisco - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Hobbs High School
Hobbs New Mexico 01.2002 - 01.2005
Skills
Hardware Maintenance
Quality assurance testing
Systems Analysis
Network configuration
Windows server administration
Application support
Database management
Vmware
Software installation
Active directory administration
Certification
C2 English certification.
Art
My creative pursuits encompass visual and audio arts, including anime and realistic drawing, as well as music production and A&R management/executive label management, including artist development.
Timeline
IT Services Support Specialist
NTT Data
06.2022 - 07.2025
High School Diploma -
Hobbs High School
01.2002 - 01.2005
Customer Service Representative and Collections
AT&T
Jalisco - 05.2022
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