Oscar Andrés Muñoz Padilla
Customer Service Representative
Guadalajara
Summary
Proactive and organized professional with strong teamwork skills and a commitment to continuous learning. Demonstrated ability to collaborate effectively and contribute to team success. Focused on professional and personal development while leveraging existing experience to drive results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Avnet
09.2025 - Current
- Provided exceptional customer support by resolving inquiries and issues, enhancing overall customer satisfaction and loyalty.
- Assisted in managing customer accounts, ensuring accurate information and timely updates to improve service delivery.
- Trained new team members on customer service protocols and systems, contributing to smoother onboarding and operational efficiency.
- Collaborated with cross-functional teams to streamline processes, resulting in improved response times and service effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Strategic Planner and Content Creator
Alicia Globall
08.2023 - 12.2023
- Developed strategic planning and audiovisual content for Alicia Global.
- Managed public relations and coordinated the social media teams for the following projects:
- Network of Innovation Centers (REDI)
- Open Innovation Platform (Eje Conectar)
Divisional Leader
Summer Camp
05.2023 - 08.2023
- Managed and supervised over 150 children and staff in a dynamic and fast-paced environment in the United States.
- Ensured the safety, well-being, and active participation of camp attendees.
- Fostered positive relationships with parents and collaborators through clear, respectful, and empathetic communication.
Support Team Member
Dreamfields Festival
01.2022 - 01.2023
- Participated in 'Dreamfields Guadalajara' music festival operations.
- Interacted with individuals from diverse cultures and nationalities, gaining insights into business operations.
- Responsibilities included merchandise sales management and supervision of the festival's creative area.
Market Analysis
Marketing and Commercial Management
09.2022 - 12.2022
- Conducted a market analysis for a printing company in Guadalajara.
- Gained experience in fieldwork and data collection.
- Contributed to decision-making proposals based on collected information.
Education
Bachelor's Degree - Marketing and Commercial Management
ITESO University
Skills
Adobe Illustrator proficiency
Adobe Photoshop proficiency
Google Ads management
Business Metasuite familiarity
Microsoft Office Suite expertise
Timeline
Customer Service Representative
Avnet
09.2025 - Current
Strategic Planner and Content Creator
Alicia Globall
08.2023 - 12.2023
Divisional Leader
Summer Camp
05.2023 - 08.2023
Market Analysis
Marketing and Commercial Management
09.2022 - 12.2022
Support Team Member
Dreamfields Festival
01.2022 - 01.2023
Bachelor's Degree - Marketing and Commercial Management
ITESO University