Oscar Arturo Lozano
Delivery Manager
Monterrey, Nuevo León
Summary
Experienced Delivery Manager with 10 years of expertise in IT Software Development Management. Skilled at leading high-performance, cross-functional international teams. Specialized in fostering innovation and streamlining processes to achieve goals, ensuring customer satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Service Delivery Manager
BairesDev
09.2024 - Current
- Supervised a group of 6 PMs with a portfolio of 80+ US-based clients
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Improved service quality, addressing client concerns promptly.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Evaluated personnel workloads to support capacity planning.
Project Manager
BairesDev
10.2021 - 09.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Agile Product Owner
The Home Depot Mexico
02.2019 - 10.2021
- Ownership and prioritization of the Product Backlog with requirements from multiple IT projects.
- Functional testing and quality assurance of the developed requirements.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Improved team efficiency by coaching members on Agile principles and best practices.
Business Analyst
Lowe's Mexico
08.2016 - 01.2019
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Education
Bachelor of Engineering - Industrial Engineering
Universidad De Monterrey
05.2001 -
Skills
Delivery management
Business analysis
Stakeholder management
Risk management
undefinedCertification
SAFe 4 Product Owner/Product Manager, Scaled Agile, Inc, 2020, 59976800-4234
Timeline
Service Delivery Manager
BairesDev
09.2024 - Current
Project Manager
BairesDev
10.2021 - 09.2024
Agile Product Owner
The Home Depot Mexico
02.2019 - 10.2021
Business Analyst
Lowe's Mexico
08.2016 - 01.2019
Bachelor of Engineering - Industrial Engineering
Universidad De Monterrey
05.2001 -
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