Oscar Manuel Chong Alvarez

Work History

Level 2 Support Technician

OAOmt

San Mateo Atenco

09.1992 - Current

Maintained servers and systems to keep networks fully operational during peak periods.
Implemented preventative maintenance measures for client hardware, minimizing downtime and reducing future support requests.
Maintained detailed records of client interactions, ensuring proper follow-up and issue resolution.
Maintained office PCs, networks and mobile devices.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Configured systems according to prescribed software and hardware frameworks.
Monitored system performance to identify potential issues.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and CCTVs.
Researched and identified solutions to technical problems.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Developed customized solutions tailored to individual client needs, earning consistent positive feedback from customers.
Offered assistance in implementing and developing training programs.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Utilized remote support tools effectively to diagnose and resolve client issues, reducing onsite visits and travel time.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Reduced response time for support tickets, improving client relationships and maintaining high service standards.
Installed, configured and maintained computer systems and network connections.
Installed and configured operating systems and applications.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Generated reports to track performance and analyze trends.
Diagnosed and troubleshot hardware, software and network issues.
Coordinated with third-party vendors to resolve compatibility issues between different software applications or hardware devices smoothly.
Enhanced customer satisfaction by providing timely and accurate Level 2 technical support.
Helped streamline repair processes and update procedures for support action consistency.
Configured hardware, devices, and software to set up work stations for employees.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Created user accounts and assigned permissions.
Assisted in development of system security protocols.
Trained junior technicians on best practices, enhancing team expertise and efficiency in handling support cases.
Stayed informed on industry trends and emerging technologies, incorporating new knowledge into daily operations for continuous improvement.
Patched software and installed new versions to eliminate security problems and protect data.
Responded to customer inquiries and provided technical assistance over phone and in person.
Streamlined support processes by implementing effective troubleshooting techniques and documentation practices.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Tested new software and hardware prior to deployment.
Monitored systems in operation and quickly troubleshot errors.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Conducted thorough evaluations of client systems to identify root causes for technical malfunctions.
Configured and tested new software and hardware.
Participated in ongoing professional development opportunities to stay current with industry best practices and enhance personal technical skills.
Developed and implemented preventive maintenance procedures.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Paid attention to detail while completing assignments.
Managed time efficiently in order to complete all tasks within deadlines.
Applied effective time management techniques to meet tight deadlines.
Developed strong organizational and communication skills through coursework and volunteer activities.
Strengthened communication skills through regular interactions with others.
Delivered services to customer locations within specific timeframes.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Excellent communication skills, both verbal and written.
Demonstrated strong organizational and time management skills while managing multiple projects.
Adaptable and proficient in learning new concepts quickly and efficiently.
Utilized remote support tools effectively to diagnose and resolve client issues, reducing onsite visits and travel time

Summary

Overview

Work History

Level 2 Support Technician

Education

C1 Advanced - English Language

Associate of Applied Science - IT Support

Skills

Accomplishments

Software

Interests

Timeline

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