Microsoft Office Suite
Oscar David Razo Posadas
Master In Innovation For Enterprise Development
Monterrey, Nuevo León
Summary
Results-oriented professional with broad experience in optimizing end-to-end processes across diverse industries, including logistics, distribution, and operations. Adept at leading cross-functional teams, managing stakeholder relationships, and driving process improvements that boost operational efficiency and reduce costs. Skilled in leveraging data analysis to guide decision-making, develop strategic plans, and support continuous improvement initiatives. Proven track record in training teams, leading change management efforts, and executing projects that align with organizational objectives. Successfully managed vendor relationships and enhanced customer satisfaction by optimizing supply chain operations. Highly adaptable and proactive, with a strong focus on achieving results in fast-paced, dynamic environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Gerente De Procesos
Thousand International Companies S.A. - (TICSA)
10.2023 - 10.2024
- Led process migration and standardization for a leasing project of 800 vehicles, improving Order to Cash and Revenue Management in Finance, Operations, and HR.
- Worked closely with cross-functional teams to create standardized procedures (SOPs), which improved data quality and allowed data-driven decisions.
- Collaborated with government and private partners across regions to implement maintenance processes for 115 units, setting up evidence records, billing standards, and pricing conditions.
- Managed the development of a custom software platform for maintenance tracking and reporting, promoting a culture of data accuracy and real-time analytics.
- Trained and supervised 20+ team members in Lean Six Sigma and 5S methodologies to improve quality and consistency in new processes.
- Built a network of 145 suppliers in the U.S. and China, improving procurement efficiency and ensuring timely parts availability for better Sales Operations.
Order To Cash & Logistics
Heineken
07.2023 - 09.2023
- Audited and validated over 100 operational claims monthly, using SAP and Starlink to ensure compliance with customer credit policies, reducing delays in the order fulfillment process by 15%.
- Facilitated clear communication across Market Managers and Regional Customer Service teams in the U.S., accelerating the claims resolution process by 20% and improving overall efficiency.
- Managed inventory in Heineken’s U.S. warehouses, optimizing stock levels for over 150 SKUs using Excel and SAP, ensuring alignment with forecasting and contributing to a 10% increase in margin growth.
Logistics & Distribution
Delta Express
01.2022 - 01.2023
- Optimized transportation routes to reduce costs and improve delivery times, contributing to operational efficiency.
- Led a distribution and logistics team, improving overall operational efficiency by 25% through strategic process improvements and alignment with Order-to-Cash practices.
- Increased new customer acquisition by 40% within one year by developing a portfolio of over 500 monthly prospects and optimizing sales operations.
- Coordinated cross-functional teams to ensure on-time product launches and meet customer demands, enhancing customer satisfaction and service delivery.
- Negotiated with suppliers and clients across multiple regions to improve distribution timelines, driving margin growth and supporting business objectives.
- Managed daily operations of the distribution center, including staffing, budgeting, and tracking performance metrics to ensure smooth operations.
- Ensured compliance with regulatory requirements by creating accurate documentation for all import/export activities.
Monster Ambassador Team
Monster Energy
01.2021 - 08.2021
- Built strong relationships with key stakeholders, fostering collaboration and alignment between the organization and the community.
- Promoted excellent customer relations and high customer satisfaction by maintaining a friendly demeanor and a positive, proactive attitude.
- Assisted in developing and implementing operational policies and procedures to drive service excellence and consistency.
- Evaluated team progress towards mission goals using key performance indicators (KPIs) and made necessary adjustments for continuous improvement.
- Optimized inventory management and product distribution across CDMX, improving delivery timelines and enhancing operational performance.
- Recruited, trained, and mentored a team of 10+ ambassadors, implementing digital tools to streamline distribution and support e-commerce growth.
- Strengthened partnerships with 60+ local affiliates through marketing events, boosting brand visibility and increasing customer engagement.
Education
MBA - Strategic Management
EGADE Business School
Monterrey, Nuevo León, Mexico 09.2021 - 06.2023
BBA - Business Administration And Management
Tecnológico De Monterrey
Toluca, México, Mexico 08.2016 - 12.2020
Academic Exchange Program - Business Administration And Management
Louvain School of Management | UCLouvain
Ottignies-Louvain-la-Neuve, Belgium 01.2020 - 07.2020
Skills
- End-to-End Process Optimization
- Cross-functional Collaboration
- Stakeholder Engagement and Communication
- Training & Development
- Process Improvement & Problem Solving
- Data-Driven Decision Making
- Project Management
- Change Management
- Vendor and Supplier Management
Software
SAP
Salesforce
Google Workspace
Trello
Adobe Creative Suite
Canva
Excel avanzado
Excel avanzado
Shopify
Python
R Software
Certification
Business Process Improvement
Timeline
Fundamentos de Lean Six Sigma
07-2024
Business Process Improvement
01-2024
Gerente De Procesos
Thousand International Companies S.A. - (TICSA)
10.2023 - 10.2024
Coaching Skills for Leaders and Managers
10-2023
Order To Cash & Logistics
Heineken
07.2023 - 09.2023
Accounting Foundations
07-2023
Fundamentals of Digital Marketing
01-2023
Dynamic Public Speaking
07-2022
Logistics & Distribution
Delta Express
01.2022 - 01.2023
Excel Fundamentals - Formulas for Finance
01-2022
MBA - Strategic Management
EGADE Business School
09.2021 - 06.2023
Monster Ambassador Team
Monster Energy
01.2021 - 08.2021
Academic Exchange Program - Business Administration And Management
Louvain School of Management | UCLouvain
01.2020 - 07.2020
BBA - Business Administration And Management
Tecnológico De Monterrey
08.2016 - 12.2020
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