Oscar Mauricio Moreno Lugo

Directed Plant Quality Strategy across two manufacturing plants (specializing in metal stamping, welding, powder coating, E-coat, and sheet metal fabrication), leading Quality Engineers, Supervisors, and Inspectors while overseeing Customer Quality, Supplier Quality, Quality Systems, APQP, PPAP, and Continuous Improvement initiatives. Managed quality resources, budgets, and cross-functional teams to achieve operational objectives, improve customer satisfaction, ensure compliance with IATF 16949 and ISO standards, and drive sustainable business performance.
• Achieved zero major audit findings across IATF16949, ISO9001 and ISO14001 by strengthening Quality Management Systems and audit readiness.
• Led cross-functional problem solving, statistical analysis, process improvement and operational excellence initiatives that reduced manufacturing defects by 60%, internal and external PPMs by 55%.
• Improved supplier performance by 35% through supplier audits, APQP implementation, supplier development initiatives, and performance monitoring.

• Metal Stamping

Led strategic quality initiatives by analyzing quality metrics, driving process improvements, ensuring Quality Management System compliance, and managing Quality Department operations to achieve business objectives.
• Led cross-functional quality improvement initiatives, enhancing overall operational efficiency.
• Managed Quality Management System compliance through internal and external audits, leading to reduction in quality issues.
• Developed customer-focused quality standards, improving customer satisfaction and operational excellence.

• Formación a personal sobre prácticas y procedimientos de control de calidad.
• Participación en proyectos de certificación de productos y servicios.

Telecommunication

Oversee customer quality initiatives for automotive OEMs, including Ford, GM, Nissan, and Stellantis. Led warranty investigations and implemented corrective and preventive actions (CAPA) to reduce field failures and improve customer satisfaction. Collaborate with global engineering teams to enhance product quality. Analyze voice of customers, translating insights into operational strategies.
• Directed supplier quality programs, conducting audits to Improved supplier performance through structured development programs.
• Facilitated customer scorecard reviews and developed improvement plans.
• Engaged in APQP activities from program quotation to production launch.

• Automotive aluminum high pressure die casting

Served as the primary liaison between Bocar and key automotive customers, including Ford, GM, Stellantis (DCX), and Tier II suppliers, lead customer quality initiatives, engineering change management, and continuous improvement programs across multiple manufacturing facilities. Drove warranty reduction initiatives by collaborating with OEM customers and cross-functional teams, improving customer satisfaction and product quality. Manage performance metrics and quality improvements projects enhancing product quality and reducing field failures.
• Led cross-functional problem-solving activities, ensuring compliance with customer requirements.
• Championed corrective action implementation to strengthen long – term business relationship.
• Fostered effective cross-functional collaboration between customers, engineering, manufacturing, and suppliers to improve quality performance.

• Automotive aluminum High pressure die casting
• International Assignment

Oversaw quality systems improvements across manufacturing production lines. Coordinate 8’D process to resolve problems, providing support as quality resident engineer at Ford Chihuahua Engine plant, TRW, Visteon, and Delphi.
• Enhanced manufacturing quality system for operational efficiency.
• Facilitated 8d problem solving to address quality issues.
• Collaborated with major automotive client to ensure compliance.

• Automotive aluminum High pressure die casting

Coordinate quality assurance and product engineering initiatives. Developed inspection strategies and validation plans, reducing customer complaints by 50%. Collaborate with leadership to align operational goals with strategic vision. Mentored quality teams, fostering accountability, continuous improvement, and operational excellence.
• Designed validation plans that achieved a 50% reduction in customer complaints.
• Collaborated with site leadership to ensure alignment of vision and operational goals.
• Engaged in FMEA reviews and product quality planning.

• Automotive Plastic Hose

Oversaw supplier quality management and Six sigma methodologies for issue resolution. Served as Resident Engineer at Ford Louisville and St. Louis Assembly Plants, mitigating costly claims. Supervised quality teams, ensuring compliance via audits and proactive problem solving.

• Directed supplier quality management and applied Six Sigma methodologies to resolve critical issues.
• Acted as resident engineer to prevent costly claims at mulpitle plant locations.
• Led quality teams in compliance audits and issue resolution.
• Automotive Wire Harnesses