Open To Work
Oscar Raymundo Pérez Cano
San Diego
Work Preference
Summary
Diligent, results-driven juice bar manager and leader with 10+ years proven expertise in optimizing operational efficiency, dedicated to excellence in customer service, with a track record of increasing sales by over 20% through effective marketing and cost reduction initiatives. Known for reliability and adaptability, a professional and prepared individual with extensive experience in meeting demands of fast-paced work settings, cash handling, food prep, inventory management, problem-solving and team building, with the ability to collaborate effectively with team members to focus on achieving operational goals while ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Food and Beverage Cashier
Mango Mango Fresh and Healthy
07.2021 - Current
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed to ensure smooth workflow, provide exceptional customer service by efficiently processing orders and payments. and maintain a clean, welcoming environment for patrons.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests, as well as maintaining high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
- Assisted in inventory management, helping to keep track of stock levels, reduce waste and ensuring availability of popular items during peak hours.
- Collaborated with kitchen staff to communicate special order requests, ensuring customer needs were met.
- Engaged with customers to gather feedback, addressing and resolving any issues or concerns promptly and professionally, leading to improvements in service and menu offerings.
Entrepreneur
Jugol - Fresco Y Natural
06.2014 - 02.2025
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Improved inventory management, utilizing tracking systems to maintain optimal stock levels and reduce overstock issues.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Introduced customer loyalty program, rewarding repeat business and launched successful referral program, encouraging satisfied customers to spread word about business.
- Achieved sustainable business practices, sourcing eco-friendly materials and minimizing waste in production process.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs while maintaining product quality.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, as well as assisted in recruiting, hiring and training new team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer well-being.
- Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
- Organized food and products by date and maintained adequate supplies.
- Observed all company policies and procedures, contributing to overall store reputation for excellence in service and quality products.
- Prepared various dishes according to established recipes, maintaining consistency in taste and presentation, ensuring quality and visual presentation.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined workflow processes for improved efficiency, resulting in faster order fulfillment during busy periods.
- Arranged supplies and equipment between storage and work areas.
- Assisted in the creation of visually appealing displays that drew customers'' attention to featured items or promotions.
- Demonstrated commitment to continuous improvement by actively seeking and incorporating feedback on performance, leading to enhanced productivity and customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Assisted with catering orders, ensuring timely completion and attention to detail for each customized request.
- Handled cash transactions accurately, processing payments quickly while maintaining a professional demeanor with customers.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
Education
BBA - Business Administration
CETYS University
Tijuana, BC06-2014
Skills
- Exceptional customer service
- Cash and inventory management proficiency
- Sales enhancement techniques
- Proficient in point of sale systems
- Employee training
- Effective team leadership and collaboration
- Dependable team member
- Strategic issue analysis
- Innovative problem-solving and analytical decision-making
- Effective multitasking and organizational skills
- Responsive to new challenges
- Meticulous attention to detail
- Positive interpersonal skills
- Proper food handling techniques
- Ingredient assembly and organization
- Visual food styling
- Efficient food storage practices and preparation methods
- Food preparation expertise
- Strategic menu development
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Japanese
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Drawing
Listening to music
Singing
Dancing
Movies
Software
Microsoft Office (Word, Excel, Powerpoint)
Timeline
Food and Beverage Cashier
Mango Mango Fresh and Healthy
07.2021 - Current
Entrepreneur
Jugol - Fresco Y Natural
06.2014 - 02.2025
BBA - Business Administration
CETYS University