Oscar Said Gutierrez Zamora
Credit Quality Control Specialist
Guadalajara
Summary
Credit Analyst with 3 years of experience and a passion for delivering outstanding customer service.
I’m a detail-oriented and dedicated professional with strong analytical skills and sound judgment when assessing financial data and risk profiles. I’m seeking a long-term role that offers responsibility, growth, and the opportunity to contribute meaningfully.
Versatile and adaptable, I thrive in dynamic environments that value teamwork, commitment, and independence. Energetic, proactive, and enthusiastic, with solid digital literacy. I’m ambitious and driven by continuous learning — every job I’ve had has shaped me into the professional I am today, combining all my experiences to achieve exceptional results.
I approach both life and work with positivity, curiosity, and respect.
Overview
6
6
years of professional experience
Work History
Credit Quality Control Specialist
Intugo - Tricolor Auto USA
07.2022 - 09.2025
- Delivered exceptional customer service and support to clients across the United States.
- Processed and managed an average of 400 credit applications per month, ensuring accuracy and compliance with internal policies.
- Received, organized, and verified all client documentation for loan approval.
- Assessed and evaluated the creditworthiness of potential and existing customers.
- Communicated with clients to provide updates, explain credit terms, and coordinate rate assignments.
- Reviewed credit reports to identify outstanding debts and assess risk levels.
- Ensured full compliance with internal credit controls and regulatory requirements.
- Performed detailed financial analyses to determine risk profiles and repayment capacity.
- Contributed to maintaining high-quality standards in loan processing and customer satisfaction.
Administrative Cashier
Nova Casa Zamora
01.2021 - 06.2022
- Supported inventory control and product stock verification within the establishment.
- Reconciled cash received with daily transactions to ensure accuracy and accountability.
- Verified tax and billing information for accurate invoice processing.
- Ensured compliance with safety regulations and operational procedures.
- Provided friendly and efficient customer service, assisting with inquiries and issue resolution.
- Maintained the cash area and equipment, ensuring cleanliness and organization.
- Prepared daily cash closing reports and sales summaries.
- Assisted in tracking merchandise movement from suppliers to final destinations.
Monitoring Supervisor
Live Guard Tech USA
06.2020 - 01.2021
- Coordinated and supervised remote work teams on projects based in the United States.
- Implemented strategies and action plans to improve performance within the monitoring area.
- Prepared and presented reports and performance updates to management.
- Organized training sessions and supported staff skill development.
- Ensured compliance with internal and external policies and regulations.
- Oversaw team tasks and performance tracking, ensuring alignment with company objectives.
- Applied and enforced safety policies and preventive procedures.
- Identified operational risks and resolved issues efficiently.
- Monitored and analyzed key performance indicators (KPIs) to evaluate team effectiveness.
Customer Service Agent
Beliveo / Comcast
01.2020 - 06.2020
- Handled incoming calls from customers across the United States, providing high-quality service and support.
- Received and documented customer complaints, feedback, and suggestions to improve overall service quality.
- Ensured punctual compliance with schedules and performance targets within the customer service department.
- Resolved claims, returns, and service issues through personalized online assistance.
- Provided direct customer support, addressing inquiries and ensuring satisfaction.
- Scheduled outbound calls to promote products and services and support commercial initiatives.
- Guided customers through product features, billing details, and service options.
- Worked in the Customer Retention Department, focusing on maintaining client loyalty and reducing churn.
Education
High School Diploma -
Workers’ Education And Training Center
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
- Credit Risk & Financial Analysis
- Customer Service & Retention
- Team Leadership & Collaboration
- Problem Solving & Decision Making
- Attention to Detail & Accuracy
- Communication & Adaptability
- Microsoft Office & Digital Tools
Languages
- Spanish – Native
- English – Advanced (C1).
Hobbies & Interests
- Hiking and outdoor activities
- Fitness and gym training
- Physical wellness and active lifestyle
- Movies and cinema
- Music appreciation
Timeline
Credit Quality Control Specialist
Intugo - Tricolor Auto USA
07.2022 - 09.2025
Administrative Cashier
Nova Casa Zamora
01.2021 - 06.2022
Monitoring Supervisor
Live Guard Tech USA
06.2020 - 01.2021
Customer Service Agent
Beliveo / Comcast
01.2020 - 06.2020
High School Diploma -
Workers’ Education And Training Center
05.2001 -
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