Oscar Uriel Millan Cruz
Software And Networking Engineer
Tenancingo de Degollado, México
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of post-secondary education
2
2
Certifications
Work History
Customer Success Agent
Ordering
4 2021 - Current
- Led critical projects on time, managing multiple priorities without compromising quality.
- Promoted a positive work culture by actively participating in meetings, sharing best practices, and providing constructive feedback.
- Conducted regular client follow-ups to ensure satisfaction, identify improvements, and address concerns promptly.
- Streamlined the client success process by identifying and eliminating bottlenecks, enhancing service delivery efficiency.
Data Analyst
Robert Bosch
3 2020 - 03.2021
- Applied statistical techniques to analyze data and create insightful business reports.
- Generated monthly reports utilizing advanced Excel functions for in-depth analysis.
- Integrated diverse data sources into unified datasets through ETL processes, enhancing analytical capabilities.
- Developed custom algorithms to refine data mining, boosting the accuracy and effectiveness of insights.
Education
Data Analysis and Visualization with Power BI -
Master of Science in Business Analytics and Business Intelligence - undefined
Universidad Tecnologica de Mexico
01.2022 - Current
Software And Network Engineering Degree -
Universidad Technologic De Mexico (UNITEC)
Toluca, México, Mexico12.2021
Skills
Follow-up strategies
Effective Communication
Problem-solving abilities
CRM software proficiency
Accomplishments
- Implemented an automation program that cut repetitive task time by 30%, boosting team efficiency and productivity.
- Achieved a customer satisfaction rate exceeding 90% on ticket assignments.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Software
Zendesk
Asana
Jira
Power BI
Excel
Linux
Certification
Specialized Program - Google Information Technologies Support
Timeline
Master of Science in Business Analytics and Business Intelligence - undefined
Universidad Tecnologica de Mexico
01.2022 - Current
Data Analysis and Visualization with Power BI
07-2021
Specialized Program - Google Information Technologies Support
10-2019
Customer Success Agent
Ordering
4 2021 - Current
Data Analyst
Robert Bosch
3 2020 - 03.2021
Data Analysis and Visualization with Power BI -
Software And Network Engineering Degree -
Universidad Technologic De Mexico (UNITEC)
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