Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Certification
Timeline
Generic

Oscar Uriel Millan Cruz

Software And Networking Engineer
Tenancingo de Degollado, México

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of post-secondary education
2
2
Certifications

Work History

Customer Success Agent

Ordering
4 2021 - Current
  • Led critical projects on time, managing multiple priorities without compromising quality.
  • Promoted a positive work culture by actively participating in meetings, sharing best practices, and providing constructive feedback.
  • Conducted regular client follow-ups to ensure satisfaction, identify improvements, and address concerns promptly.
  • Streamlined the client success process by identifying and eliminating bottlenecks, enhancing service delivery efficiency.

Data Analyst

Robert Bosch
3 2020 - 03.2021
  • Applied statistical techniques to analyze data and create insightful business reports.
  • Generated monthly reports utilizing advanced Excel functions for in-depth analysis.
  • Integrated diverse data sources into unified datasets through ETL processes, enhancing analytical capabilities.
  • Developed custom algorithms to refine data mining, boosting the accuracy and effectiveness of insights.

Education

Data Analysis and Visualization with Power BI -

Master of Science in Business Analytics and Business Intelligence - undefined

Universidad Tecnologica de Mexico
01.2022 - Current

Software And Network Engineering Degree -

Universidad Technologic De Mexico (UNITEC)
Toluca, México, Mexico
12.2021

Skills

Follow-up strategies

Effective Communication

Problem-solving abilities

CRM software proficiency

Accomplishments

  • Implemented an automation program that cut repetitive task time by 30%, boosting team efficiency and productivity.
  • Achieved a customer satisfaction rate exceeding 90% on ticket assignments.

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Software

Zendesk

Asana

Jira

Power BI

Excel

Linux

Certification

Specialized Program - Google Information Technologies Support

Timeline

Master of Science in Business Analytics and Business Intelligence - undefined

Universidad Tecnologica de Mexico
01.2022 - Current

Data Analysis and Visualization with Power BI

07-2021

Specialized Program - Google Information Technologies Support

10-2019

Customer Success Agent

Ordering
4 2021 - Current

Data Analyst

Robert Bosch
3 2020 - 03.2021

Data Analysis and Visualization with Power BI -

Software And Network Engineering Degree -

Universidad Technologic De Mexico (UNITEC)

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Oscar Uriel Millan CruzSoftware And Networking Engineer