Osiel Castillo Alonso
HR Services / Talent Acquisition
Monterrey, Nuevo León
Summary
Driven HR Operations and Delivery Associate with a proven track record at Conduent, adept in document management and legal compliance for recruitment processes. Skilled in multi-tasking and customer service, I excel in using HRIS tools like Icims and ensuring candidates meet U.S. work requirements. My background also includes enhancing customer insurance solutions and providing technical support, showcasing my strong communication and organizational abilities.
Overview
8
8
years of professional experience
Work History
Hr Operations And Delivery Associate
Conduent
11.2022 - Current
Manage and audit documents and legal forms necessary to complete the process so they can work in the USA.
I verify all the documents that they are in order and that they are updated to be able to finish the recruitment process.
I receive the candidates and assist them, giving them instructions on what the process will be like and I verify that they have all the legal documents on hand and that they are current.
The Softwares that i used: Icims (HRIS) / Equifax (Compliance Center)
Work From Back Office for Santander Costumer USA
Conduent
12.2020 - 06.2022
We reviewed the car financing contracts for Santander USA
Call Center Representative
Teleperformance
12.2019 - 04.2020
- We called customers offering to improve their insurance for their vehicle.
- Managed information about clients who already had their insurance updated.
Call Center Representative
Sitel
09.2016 - 05.2019
- I was in charge of providing customer service for Directv.
- Technical support to customers to solve problems with the contracted products or services.
Education
High School Diploma -
Universidad Del Valle De Mexico
Monterrey 05.2001 -
Economy -
UANL
Monterrey 05.2001 -
Skills
Good customer service
Use of computer tools
Communication
Organization
Work under pressure
Multi-tasking
Experience with Technical Support
English management
Responsibility at Work
Social skills
Microsoft Office
Timeline
Hr Operations And Delivery Associate
Conduent
11.2022 - Current
Work From Back Office for Santander Costumer USA
Conduent
12.2020 - 06.2022
Call Center Representative
Teleperformance
12.2019 - 04.2020
Call Center Representative
Sitel
09.2016 - 05.2019
High School Diploma -
Universidad Del Valle De Mexico
05.2001 -
Economy -
UANL
05.2001 -
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