Osvaldo Rene Sánchez Cruz
Maravillas
Summary
Dynamic retail manager with a proven track record at Presta Prenda, excelling in customer service oversight and inventory management. Enhanced customer satisfaction through strategic staff training and effective communication. Successfullyt while driving sales growth and maintaining optimal stock levels.driving profitability while fostering a motivated team environment.
Garantizar la rentabilidad y contribución de la tienda, a través del cumplimiento de plan de clientes, cartera, colocación y control de inventario.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gerente De Tienda
Presta Prenda
10.2016 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sub Gerente
Little Caesars
11.2014 - 08.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Bachillerato General
Dirección General Del Bachillerato
Ciudad De México 11-2023
Skills
- Client support
- Strategic solution development
- Customer communication
- Efficient multitasking
- Customer service oversight
- Inventory and supply chain oversight
- Implementación de auditorías
Certification
- Certificacion en valuacion de Joyeria y Relojes, Presta Prenda - 2016-2025
Timeline
Gerente De Tienda
Presta Prenda
10.2016 - 01.2025
Sub Gerente
Little Caesars
11.2014 - 08.2016
Bachillerato General
Dirección General Del Bachillerato
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