Oswaldo Fernandez
Xalapa,Veracruz
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Dependable and successful providing fast, high-quality customer service.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
A&W® Restaurants
11.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Oversaw training of more than 2 team members.
Food Counter Attendant
A&W® Restaurants
06.2022 - 11.2023
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Server Captain
Toks Restaurant
07.2018 - 05.2022
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Service Technician
Recitec
08.2015 - 06.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Post-Degree Certificate - Accounting
CBTis 13
Xalapa, Mexico07.2018
High School Diploma -
CBTis 13
Veracruz, Mex.06.2015
Skills
- Leadership
- Event Setup
- Phone Inquiries
- Sales Techniques
- Customer service
- Accuracy and efficiency
- Team player
- Food service standards
- Effective communication
- Inventory monitoring
- Food safety and sanitation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Supervisor
A&W® Restaurants
11.2023 - Current
Food Counter Attendant
A&W® Restaurants
06.2022 - 11.2023
Server Captain
Toks Restaurant
07.2018 - 05.2022
Service Technician
Recitec
08.2015 - 06.2018
Post-Degree Certificate - Accounting
CBTis 13
High School Diploma -
CBTis 13
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