Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oswaldo Murillo

Guadalajara

Summary

Dynamic sales and marketing professional with excelling in customer service and sales strategies. Achieved consistent sales targets through persuasive techniques and effective upselling. Skilled in problem-solving and collaboration, Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

15
15
years of professional experience

Work History

Sales Associate

Advantive
06.2025 - 08.2025
  • Cold Calling potential customers
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Collections Agent

AT&T
12.2018 - 03.2025
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.

Marketing Specialist

Teletech
06.2010 - 07.2015
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.

Education

Six Sigma - Six Sigma

Teletech University
Online
05-2012

High School Diploma -

Inglewood High School
Inglewood, CA
06-2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Sales strategies
  • Upselling

Timeline

Sales Associate

Advantive
06.2025 - 08.2025

Collections Agent

AT&T
12.2018 - 03.2025

Marketing Specialist

Teletech
06.2010 - 07.2015

Six Sigma - Six Sigma

Teletech University

High School Diploma -

Inglewood High School
Oswaldo Murillo