Oswaldo Saul Ordorica Villegas
Síntesis profesional
International Relations student with over 5 years of experience in sales, team supervision, and customer service across the financial and tourism sectors. Academic background in Brazil, with a strong track record of meeting commercial goals, solving problems quickly, and communicating effectively in Spanish (Native), English (B1), and Portuguese (B1).
Información general
3
3
Languages
4
4
years of professional experience
Experiencia laboral
Travel Agent
Viajes Lili
Tlaquepaque, Jalisco
05.2025 - 02.2026
- Designed and quoted custom national and international travel itineraries, advising clients on flights, visas, and accommodations with global suppliers.
- Handled online leads and customer inquiries, speeding up sales closings and building customer loyalty.
Operations Supervisor
Soluciones Telefónicas de Occidente
Guadalajara
06.2024 - 12.2025
- Led and trained a team of phone agents, tracking sales conversion KPIs, handle time, and service quality.
- Created Excel performance reports to track departmental commercial goals and operational targets.
Financial Sales Representative
Soluciones Telefónicas de Occidente
Guadalajara
09.2021 - 01.2024
- Provided financial advisory and promoted financial products via telephone, exceeding monthly quotas through consultative selling and objection handling.
Estudios
International Relations, Urban Planning, Urbanism, Brazilian Portuguese & Culture
Pontifícia Universidade Católica do Paraná (PUCPR)
Curitiba, Brazil07-2026
B.A. - International Relations
Universidad de Guadalajara
06-2027
Competencias
- Microsoft Office (Advanced Excel)
- Data analysis & reporting
- Assertive & effective communication
- Target & goal-driven work
- Customer service & sales closing
- Team leadership & training
Languages
Spanish
Experto (C2)
English
Intermedio (B1)
Portuguese
Intermedio (B1)
Personalizado
- Collaborated in cultural programs and events with the Embassy of Colombia in Mexico.
- Supported human rights initiatives and assistance for migrants with FM4 Paso Libre.
- Participated in urban sustainability and student integration projects at PUCPR (Curitiba, Brazil).
Cronología
Travel Agent
Viajes Lili
05.2025 - 02.2026
Operations Supervisor
Soluciones Telefónicas de Occidente
06.2024 - 12.2025
Financial Sales Representative
Soluciones Telefónicas de Occidente
09.2021 - 01.2024
International Relations, Urban Planning, Urbanism, Brazilian Portuguese & Culture
Pontifícia Universidade Católica do Paraná (PUCPR)
B.A. - International Relations
Universidad de Guadalajara