Summary
Overview
Work History
Education
Skills
Music production and pc building.
Timeline
Generic

Otto Schmid

Zapopan, Jalisco

Summary

Experienced logistics support and customer service specialist with a strong background in technical troubleshooting, freight coordination, and client-facing roles. Proven ability to manage time-critical shipments, track and trace logistics operations, and deliver excellent customer satisfaction. Tech-savvy, resourceful, and detail-oriented professional ready to contribute to dynamic supply chain teams.

Overview

7
7
years of professional experience

Work History

Technical Support Agent

TATA Group
04.2022 - 01.2025
  • Assisted customers with troubleshooting technical issues, ensuring prompt resolution and satisfaction.
  • Learned and utilized support ticketing systems to document and track customer inquiries effectively.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Adapted quickly to new software tools, enhancing personal efficiency in resolving customer requests.
  • Provided technical support for operations across U.S. and Alaska.

Logistics Customer Service Representative

Rapido Solutions
12.2019 - 03.2022
  • Handled real-time shipment tracking, delivery confirmations, and order discrepancies.
  • Maintained clear and accurate communication with U.S.-based clients and stakeholders.
  • Worked cross-functionally with U.S.-based teams to resolve shipment and routing issues.
  • Coordinated shipments and tracked inventory using logistics management software.
  • Managed customer inquiries and provided timely solutions to enhance satisfaction.

Logistics Customer Service Representative

Alorica
03.2018 - 11.2020
  • Assisted in resolving discrepancies in order fulfillment and shipment processes.
  • Developed effective communication with carriers to ensure on-time deliveries.
  • Collaborated with cross-functional teams to optimize logistics operations and support initiatives.

Education

High School Diploma -

Preparatoria Número 9
Zapopan, Jalisco, Mexico
07-2011

Skills

  • Freight monitoring & shipment tracking
  • Logistics & transportation support
  • Real-time problem solving
  • High-volume call and email handling
  • CRM and logistics platforms (AWS, Excel)
  • Strong communication (English 100%)
  • Team collaboration & adaptability
  • Technical support and issue resolution

Music production and pc building.

Built my own pc, 64 gb of ram, prepared with windows 11 and a graphics card.

Timeline

Technical Support Agent

TATA Group
04.2022 - 01.2025

Logistics Customer Service Representative

Rapido Solutions
12.2019 - 03.2022

Logistics Customer Service Representative

Alorica
03.2018 - 11.2020

High School Diploma -

Preparatoria Número 9

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Otto Schmid