Pía López Ordóñez
Guadalajara,JAL
Summary
Responsible and focused person, capable of adapting to each situation. I'm looking for a job opportunity to demonstrate my commitment and ability to work. In my previous jobs I've always stood out for my good productivity and my ability to learn quickly, as well as create good relationships with other people.
Overview
5
5
years of professional experience
Work History
Concierge
Hotel Barceló Karmina
12.2022 - 06.2024
- Friendly and professional customer service at all times.
- Explanation of all available services.
- Quick and effective resolution of customer complaints and claims.
- Management of restaurant openings and reservations.
- Charge for extra services.
- Respond to customer queries in person, by telephone and by email.
Receptionist
Hotel Barceló Karmina
03.2022 - 11.2022
- Customer service and resolution of doubts.
- Cash management and billing.
- Verification and registration of customer information in the company database.
Reservation Advisor
Club Inntegra
01.2022 - 03.2022
- Verification of the availability of services requested by clients.
- Quote packages and travel services.
- Processing cancellations or changes to reservations.
- Resolution of customer complaints and problems with contracted services.
Translator
Foreign Productions
10.2021 - 11.2021
- Translation of all dialogue between production staff and local people.
- Provide general instructions to residents involved in the project.
- Coordinate the different recording scenarios.
Director's Assistant (Social Service)
Facultad de Turismo y Gastronomía
08.2019 - 11.2019
- Preparation of reports, presentations and other documents.
- Registration and control of confidential documentation.
- Organization of physical and digital documents.
- Updating office databases and file systems.
Education
Bachelor’s Degree - Tourism Management
Universidad De Colima
Manzanillo, Jalisco, Mexico12.2020
Certificate - Information Technology
Colegio De Bachilleres Del Estado De Oaxaca
Union Hidalgo, Oaxaca, Mexico06.2016
Skills
- Kindness
- Good presentation
- Proactive attitude
- Adaptability
- Fluent English
- Discretion and confidentiality
- Time availability
- MS Office basic level
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Concierge
Hotel Barceló Karmina
12.2022 - 06.2024
Receptionist
Hotel Barceló Karmina
03.2022 - 11.2022
Reservation Advisor
Club Inntegra
01.2022 - 03.2022
Translator
Foreign Productions
10.2021 - 11.2021
Director's Assistant (Social Service)
Facultad de Turismo y Gastronomía
08.2019 - 11.2019
Bachelor’s Degree - Tourism Management
Universidad De Colima
Certificate - Information Technology
Colegio De Bachilleres Del Estado De Oaxaca
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