Pablo Lopez Aranda
Technical Support, Billing And Customer Service
Jesus Maria, Jalisco
Summary
Bilingual customer service and technical support professional with extensive experience in efficiently managing inquiries and resolving issues. Known for their ability to communicate clearly in two languages and their capacity to handle complex situations with empathy and precision. Focused on delivering effective solutions that improve customer satisfaction and optimize internal processes. Committed to remote work and adapting to dynamic digital environments.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Bilingual Customer Service Representative
Support Services Group
10.2023 - 03.2026
- Customer service for the renowned American luxury chain Saks Fifth Avenue. Personalized customer service to assist customers with purchases, help with returns, find the best solution for each issue, process credit card payments, and coordinate customers with different departments depending on the problem.
Billing, Collections and Customer Service
NR Finance México NRFM (NISSAN)
2019 - 2023
- Manage monthly customer payments by assisting them with various payment methods such as credit, debit, or through the company portal; handle financing billing; assist customers with account information changes such as addresses or vehicle title information; assist customers with payoffs and title releases; and file theft or accident reports.
Technical Support, Billing and Customer Service
Hispanic Teleservices De Guadalajara S.A De C.V (Teleperformance)
2014 - 2017
- Their duties include various tasks such as providing telephone technical assistance by giving detailed instructions for internet, cable television and telephone services, scheduling appointments with technicians if necessary, as well as providing detailed billing and service package purchase services, such as receiving payments or clarifying billing details.
Education
Profecional Tecnico En Deportes - Professional License 2665287
Colegio Nacional De Educacion Profecional Tecnica
Mexico CDMX 05.2001 -
Skills
Active listening
Customer service
Product knowledge
Customer support
Effective communication
Technical support
empathetic and a high level of service
committed and responsible
Conflict resolution
Teamwork and collaboration
Bilingual communication
Payment collection
Timeline
Bilingual Customer Service Representative
Support Services Group
10.2023 - 03.2026
Profecional Tecnico En Deportes - Professional License 2665287
Colegio Nacional De Educacion Profecional Tecnica
05.2001 -
Billing, Collections and Customer Service
NR Finance México NRFM (NISSAN)
2019 - 2023
Technical Support, Billing and Customer Service
Hispanic Teleservices De Guadalajara S.A De C.V (Teleperformance)
2014 - 2017