Pablo Ramirez Santana
Front Of The House Manager
Playa del Carmen
Summary
Passionate and enthusiastic hotelier committed to take guest experiences to the next level. Committed to build, lead and develop a strong team to provide the best experience in hospitality.
Overview
13
13
years of professional experience
Work History
Front of the House Manager
Maroma a Belmond Hotel
03.2023 - Current
- Manage day-to-day operations, overseeing the front desk, concierge, butler, kids club, guest services, and PBX.
- Manage the budget, department staffing levels and scheduling.
- Forbes 5-star recognition and LQA 93.4.
- Pre-opening team member.
Front Office Manager
Rosewood Sand Hill
04.2022 - 02.2023
- Responsible for the Front of the House operation, overseeing the front desk, concierge, guest services and PBX.
- LQA score: 94.9.
- Manage labor costs, department staffing levels and schedulling.
Guest Relations Manager
Rosewood Mayakoba
02.2020 - 04.2022
- Responsible for guest satisfaction and experience.
- Responsible for all the corporate experiences programs.
- Resolving problems and complains using good judgment.
Residences Manager
Rosewood Mayakoba
12.2018 - 02.2020
- Overseeing daily activities on the residence’s property including front desk operations, reservations and customer services.
- Responsible for operational efficiency, profitability, and customer satisfaction.
- Overseeing property maintenance and appearances.
Residences Supervisor
Rosewood Mayakoba
07.2017 - 12.2018
- Acting as Residences Manager when the Manager is off the property. Supervising the daily operation and supporting the team.
- Responsible for the guest satisfaction and experience.
Butler
Rosewood Mayakoba
07.2016 - 07.2017
- Responsible for the entire satisfaction of the guests during their stay. Anticipating and resolving all issues and needs of the guests.
Housekeeping Office Coordinator
Rosewood London
07.2014 - 11.2015
- Responsible for ensuring the administrative functioning of the department.
- Administrative support to the Executive Director.
- Coordinating and Supervising Team floors, making sure that all the daily tasks are accomplished according to the standards.
Minibar Attendant
Rosewood London
09.2013 - 07.2014
- Ensuring that all customers mini bars are filled correctly.
- Monthly consumption report.
- Responsible for the stock.
Floor Porter
Reinassance London Chancery Court Hotel
07.2012 - 09.2013
- Supporting team leaders and room attendants in cleaning and preparing the rooms before occupation.
- Keeping all the public areas clean and free of rubbish. Providing professional courtesies to guest requests.
Education
Postgraduate - International Hotel Management
Les Roches International School of Hotel Management
Marbella 01.2016 - 01.2017
Revenue Management, Distribution and Digital Marketing
Revenue By Design HSMAI
London 01.2014 - 01.2015
BBA - Business Administration
Universidad Europea De Madrid
Madrid 05.2001 -
Skills
Guest Service Orientation
Leadership and management
Problem solving
Interdepartmental Communication
Teaching and coaching
Timeline
Front of the House Manager
Maroma a Belmond Hotel
03.2023 - Current
Front Office Manager
Rosewood Sand Hill
04.2022 - 02.2023
Guest Relations Manager
Rosewood Mayakoba
02.2020 - 04.2022
Residences Manager
Rosewood Mayakoba
12.2018 - 02.2020
Residences Supervisor
Rosewood Mayakoba
07.2017 - 12.2018
Butler
Rosewood Mayakoba
07.2016 - 07.2017
Postgraduate - International Hotel Management
Les Roches International School of Hotel Management
01.2016 - 01.2017
Housekeeping Office Coordinator
Rosewood London
07.2014 - 11.2015
Revenue Management, Distribution and Digital Marketing
Revenue By Design HSMAI
01.2014 - 01.2015
Minibar Attendant
Rosewood London
09.2013 - 07.2014
Floor Porter
Reinassance London Chancery Court Hotel
07.2012 - 09.2013
BBA - Business Administration
Universidad Europea De Madrid
05.2001 -
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