Pablo Cesar Medina Aldana
Mexico
Summary
Results-driven security guard with strong skills in surveillance operations and customer service. Known for building relationships and ensuring safety, ready to leverage expertise to enhance security measures and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guardia Bilingue
Viadora
CDMX
12.2025 - 01.2026
- Monitored premises to ensure safety and security of all individuals.
- Conducted regular patrols to identify potential security risks or breaches.
- Operated surveillance equipment to maintain constant observation of facilities.
- Assisted in emergency response procedures during incidents or evacuations.
- Maintained logs of daily activities and irregularities for record-keeping purposes.
- Reported suspicious activities and incidents to management promptly.
- Responded to alarms and conducted investigations as required.
- Monitored CCTV systems to ensure safety and security of premises.
Receptionist
Quality INN
Raliegh NC
03.2023 - 03.2025
- Greeted guests warmly and checked them in efficiently at Quality INN.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Coordinated room bookings and maintained accurate reservation records daily.
- Assisted guests with requests, providing information about local attractions and services.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest complaints effectively, ensuring satisfaction during their stay.
- Processed payments and maintained cash drawer accuracy throughout shifts.
- Ensured lobby area remained clean, organized, and welcoming for all visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Used company badging system to create badges for new employees and visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Collated, bound and stored computer-generated reports.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Franklinton High School
Franklinton NC06-2014
Skills
- Surveillance operations
- Effective communication
- Problem solving
- Staff management
- Electronic surveillance
- FLUENT IN English,Spanish
- Relationship building and management
- Access control
Languages
English
Native
Native
Spanish
Proficient (C2)
C2
Timeline
Guardia Bilingue
Viadora
12.2025 - 01.2026
Receptionist
Quality INN
03.2023 - 03.2025
High School Diploma -
Franklinton High School