Pablo Concepcion Fierro Silva
Sales Agent, Customer Service Representative
Tlaquepaque
Summary
Hardworking employee enthusiastic about learning about field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Knowledgeable skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Agent, Lawer Assistant
The Call Gurus
Zapopan, Jal
08.2022 - Current
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated prices, terms of sales and service agreements.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Alorica
Guadalajara, Jal
08.2019 - 07.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Education
High School Diploma -
Preparatoria 16
Guadalajara, Jalisco, Mexico 08.2016 - 04.2019
Skills
Interpersonal Communication
Interpersonal communication skills
Organizational Skills
Reliability
Teamwork and Collaboration
Lead Generation
Process Improvement
Account Management
Client Service
Performance Improvement
Multitasking
Adaptability
Solving Rubik's Cubes
I started solving the rubik cube 3x3 when I was in High School and then I really liked started getting into the world of solving different type of cubes. I've managed to learn how to solve the 2x2, 3x3, 4x4, 5x5, the mirror cube and other cubes that I have in my collection. I think is a good way to keep you looking for a solution whenever you have a problem and keep your mind working
Timeline
Sales Agent, Lawer Assistant
The Call Gurus
08.2022 - Current
Customer Service Representative
Alorica
08.2019 - 07.2022
High School Diploma -
Preparatoria 16
08.2016 - 04.2019
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