Pablo Moises Reyes Monge

Subgerente Sistemas

Sierrametals Inc

CHIHUAHUA

08.2007 - Current

Managed daily operations of the store, including scheduling and supervising staff.
Ensured that customer service standards were met or exceeded at all times.
Monitored inventory levels and placed orders for new stock as needed.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Organized special events such as promotions or fundraisers to drive business growth.
Helped team develop specialized projects, events and promotions.
Developed and maintained relationships with suppliers, vendors, and community partners.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Forecasted customer demand to set prices or credit terms for goods or services.
Analyzed financial data and prepared reports for senior management.
Identified opportunities for cost savings and operational efficiency improvements.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Provided training, guidance, and support to staff members on proper procedures and policies.
Evaluated current processes within the store environment to identify areas of improvement.
Collaborated with other departments within the organization to coordinate projects.
Prepared weekly schedules for staff members based on their availability.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Performed administrative tasks such as filing paperwork, preparing documents.
Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Trained staff members on various aspects of computer usage and software applications.
Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
Worked closely with vendors to negotiate contracts and select appropriate products or services.
Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
Established security protocols to protect data from unauthorized access or modification.
Motivated and led team members to work together to achieve targets.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Identified customer needs and delivered relevant product solutions and promotions.
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Met business targets with streamlined operations strategies.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Facilitated communication between departments to ensure seamless operations.
Initiated cost-saving measures to optimize operational expenses and increase profitability.
Coordinated with the General Manager to develop and implement strategic plans.
Led staff training sessions to improve service quality and operational skills.
Participated in recruitment, interviewing, and hiring processes to build a strong team.
Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Collaborated with the marketing team to plan and execute promotional events.
Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
Managed team schedules, delegations, and performance evaluations to optimize productivity.
Conducted regular staff meetings to communicate goals, updates, and receive feedback.
Monitored inventory levels and ordered supplies to maintain optimal stock.
Oversaw daily operations, ensuring efficiency and compliance with company standards.
Ensured compliance with health and safety regulations to maintain a safe working environment.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Collaborated with other departments to develop innovative solutions for complex problems.
Created detailed documentation for software, hardware, and network configurations.
Monitored system performance and identified areas for improvement.
Provided technical support to end users on a variety of issues.
Conducted research to identify new technologies that could improve operations.
Evaluated emerging trends in information technology to recommend upgrades or improvements.
Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
Implemented strategies for improving customer service levels through enhanced use of technology.
Resolved conflicts between different stakeholders regarding IT projects.
Assessed current infrastructure capabilities against future requirements.
Performed regular system audits to identify potential risks or vulnerabilities.
Identified opportunities for cost savings through improved efficiency in IT processes.
Analyzed user needs and developed specifications for new systems or modifications.
Ensured all components are compatible with existing systems prior to implementation.
Developed and maintained processes and technology roadmap to achieve business objectives.
Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
Identified and acted on opportunities to improve and update software and systems.
Supervised lifecycle processes pertaining to IT framework.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Maintained close connection with project personnel to quickly identify and resolve problems.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Developed and implemented system lifecycle methodologies to produce systems of high quality.
Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
Recruited, trained and supervised IT department staff.
Provided company users with tech support for IT problems and account maintenance.
Managed backup, user account and helpdesk systems.
Procured IT resources for strategic and operational computing requirements.
Met with users, vendors and technicians to determine computing requirements.
Controlled operational IT budget and expenditures within department parameters.
Developed data security and disaster recovery procedures.
Maintained knowledge of advances in information technology systems and applications.
Evaluated organization's technology to recommend upgrades for hardware and software.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Met with stakeholders to collaborate and resolve problems.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
Reviewed program plans to develop and coordinate activities.
Analyzed workflows and established priorities for daily operations.
Examined metrics and prepared IT project progress reports.
Reviewed and approved project plans prior to implementation.
Assessed data processing proposals and requirements to determine project feasibility.
Created centralized management capability by integrating warehouse management software applications.
Developed project metrics to follow system build-out progress.
Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.