Pablo Torres
Surprise,COA
Summary
Energetic FAE offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Skilled programming in detection systems to develop optimal applications.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Applications Engineer Supervisor
Cubic Transportation Systems
06.2018 - Current
- Implemented best practices in design reviews, enhancing product quality and reducing time-to-market delays.
- Maximized application efficiency by conducting comprehensive evaluations of client systems and recommending improvements.
- Enhanced system performance by optimizing hardware and software configurations for client applications.
- Mentored junior engineers in troubleshooting methodologies, cultivating an expert team focused on delivering top-notch service experiences across all touchpoints with clients.
- Ensured optimal product integration by providing timely and accurate technical support to customers.
- Increased revenue generation with effective upselling of additional products and services during client interactions.
- Developed strong relationships with key clients, fostering long-term partnerships that drove repeat business growth.
- Streamlined the debugging process by developing efficient troubleshooting techniques for field issues.
- Improved customer satisfaction by effectively addressing their technical concerns and providing tailored solutions.
- Presented at industry conferences to showcase company products while building brand awareness within the marketplace.
Traffic Signal Technician
Southwest Signal Service
01.2005 - 06.2018
- Conducted thorough inspections of traffic signal systems, identifying potential issues before they became critical problems.
- Worked closely with planning department on new construction projects, ensuring proper traffic signal placement and integration into the existing transportation infrastructure.
- Maintained accurate records of completed work orders, ensuring transparency and accountability within the team.
- Trained new technicians on best practices for efficient repair and maintenance of traffic control devices, elevating team performance levels.
- Exceeded performance metrics by consistently completing assigned tasks on schedule and within budget constraints, earning recognition as a reliable and effective team member.
Handy Man
Brick Construction
02.2003 - 12.2004
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Construction Equipment Mechanic
US Army
01.2000 - 01.2003
- Maximized overall efficiency with thorough inspections, identifying potential issues before they became critical.
- Reduced downtime for machinery by diagnosing malfunctions and repairing them promptly.
- Established rapport with vendors to secure reliable supply chains for necessary parts at competitive prices.
- Managed inventory of tools and spare parts to facilitate timely repairs and reduce unnecessary expenses.
Education
High School Diploma -
Herbert Hoover High School
San Diego, California06.2000
Skills
- Testing and Validation
- Client Relationship Building
- Customer Support
- Hardware design
- Training and mentoring
- Quality Standards
- Applications Development
- End-User Training
Certification
- Certified Level 3 Traffic Signal Tech , IMSA
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Field Applications Engineer Supervisor
Cubic Transportation Systems
06.2018 - Current
Traffic Signal Technician
Southwest Signal Service
01.2005 - 06.2018
Handy Man
Brick Construction
02.2003 - 12.2004
Construction Equipment Mechanic
US Army
01.2000 - 01.2003
High School Diploma -
Herbert Hoover High School
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