Paloma Berber Garcia
Guanajuato
Summary
Determined individual with an outgoing personality that is skilled in developing outstanding chemical formula. Known for my strong work ethic and ability to not only encourage others but lead to achieve goals. A fast learner who is not only driven but passionate about working with great efforts to aid, support, prioritize job safety and well being. With a background in babysitter, office assistant and customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
ResultCx
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
City Driving School Inc
10.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Volunteer
Camp Kernow
07.2023 - 08.2023
- Support children in outdoor activities and help enrich their summer camp experience
- Assisting instructors with set up and delivery of activities
- Supervision of children during free time.
Babysitter
Puddister Family
06.2022 - 05.2023
- Fostered meaningful relationships with the parents and children
- Cared for 1 kid
- Coordinated playdates and communicated with additional families to assure child safety
- Completed essential task such as assuring the kid were bath, clothe, and fed prior to parents arrival.
Babysitter
Irvine Family
10.2021 - 04.2022
- Fostered meaningful relationships with the parents and children
- Cared for 3 kids
- Coordinated playdates and communicated with additional families to assure child safety
- Completed essential task such as assuring the kids were bath, clothe, and fed prior to parents arrival.
Office Assistant Bilingual- Remote
Firma Legal AV
09.2021 - 01.2022
- Support to organize and schedule meetings and appointments
- Assist in the preparation of regularly scheduled reports
- Answer emails and direct phone calls.
Formulation Chemist
Laboratory RAMM OF SAHUAYO
03.2021 - 07.2021
- Ordered supplies, inventoried chemicals and materials and summarized and recorded data to meet control and research requirements
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Formulated and tested product functionality to meet specified requirements and long-term success.
Formulation Chemist
Coorporativo Maravilla
12.2020 - 05.2021
- Monitored proficiency testing within laboratory environment, handling necessary corrective action
- Ordered supplies, inventoried chemicals and materials and summarized and recorded data to meet control and research requirements
- Monitored packaging and storage of hazardous materials and waste to comply with laboratory, state and federal safety regulations
- Formulated and tested product functionality to meet specified requirements and long-term success.
Waitress
Merzy Restaurant
12.2020 - 05.2021
- Greet and escort customers to their tables, listening and communication skills
- Provide excellent customer service to guests
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
Bilingual Customer Service Agent
Teleperformance
06.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Answered more than 40 inbound calls from customers daily.
Voluntary Tutor
INAEBA
07.2018 - 06.2020
- Creating comfortable tutoring environment conducive to learning
- Provided one-on-one and group tutoring instruction for over 35 students
- Developed training handouts, study materials and quizzes.
Research and Development Formulation (online)
Laura Gray Cosmetics
01.2020 - 05.2020
- Measured, mixed and poured liquid and powdered ingredients specific to formulations for various products
- Created experimental formula for use in cosmetics activities.
Babysitter
Garcia Garcia Family
01.2018 - 01.2020
- Worked a flexible schedule to accommodate to the parents' needs
- Cared for an infant baby girl up to her age of 2
- Completed essential duties such as bath her, change her diapers, and potty trained her along with creating memorable experience such as reading bedtime stories improving her interest in story telling.
Internship Student
K&K Company
06.2019 - 12.2019
- Organized, analyzed and prepared data research reports in compliance with operations and record-keeping standards
- Monitored packaging and storage of hazardous materials and waste to comply with laboratory, state and federal safety regulations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created experimental formulae for use in skincare activities.
Babysitter
Garcia Zavala Family
01.2012 - 01.2015
- Fostered meaningful relationships with the parents and children
- Cared for two boys from ages 1 to 4
- Coordinated playdates and communicated with additional families to assure child safety
- Completed essential task such as assuring the boys were bath, clothe, and fed prior to parents arrival.
Education
Postgraduate Diploma - Magistral And Cosmetic Formulation in Dermatology
TECH Technological University Spain - Online
02.2022
Bachelor of Chemistry -
University of Guanajuato
06.2020
Skills
- Team Work
- Critical Thinking
- Communication
- Empathetic
- Multitasking
- Chemistry
- Product Development
- Work Ethic
- Leadership
- Problem Resolution
- Schedule Management
Languages
Spanish
English
Timeline
Customer Service Representative
ResultCx
02.2024 - Current
Administrative Assistant
City Driving School Inc
10.2023 - Current
Volunteer
Camp Kernow
07.2023 - 08.2023
Babysitter
Puddister Family
06.2022 - 05.2023
Babysitter
Irvine Family
10.2021 - 04.2022
Office Assistant Bilingual- Remote
Firma Legal AV
09.2021 - 01.2022
Formulation Chemist
Laboratory RAMM OF SAHUAYO
03.2021 - 07.2021
Formulation Chemist
Coorporativo Maravilla
12.2020 - 05.2021
Waitress
Merzy Restaurant
12.2020 - 05.2021
Bilingual Customer Service Agent
Teleperformance
06.2020 - 11.2020
Research and Development Formulation (online)
Laura Gray Cosmetics
01.2020 - 05.2020
Internship Student
K&K Company
06.2019 - 12.2019
Voluntary Tutor
INAEBA
07.2018 - 06.2020
Babysitter
Garcia Garcia Family
01.2018 - 01.2020
Babysitter
Garcia Zavala Family
01.2012 - 01.2015
Postgraduate Diploma - Magistral And Cosmetic Formulation in Dermatology
TECH Technological University Spain - Online
Bachelor of Chemistry -
University of Guanajuato
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