Dynamic individual with hands-on experience in Customer Service and Executive Assistance, talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
Pamela Copca Avila
Ciudad de Mexico
Summary
Overview
7
years of professional experience
Work History
Nativa Interiors
Concierge Customer Service
06.2021 - Current
Job overview
- I developed Excel templates to optimize the tracking of open orders.
- I developed a concentrated information report on product discomforts.
- Coordinated guest services to enhance client satisfaction and streamline operations.
- Collaborated with design teams to align client preferences with interior solutions, fostering strong relationships.
Maxicajas SA De CV
Quality Assurance Manager
08.2020 - 06.2021
Job overview
- I developed a manual with the quality criteria for the release of in-process and finished products.
- I developed a procedure to optimize decision-making.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Mentored junior QA staff, fostering a culture of continuous learning and process enhancement.
El Serranillo SA De CV
Manufacturing Production Supervisor
03.2019 - 08.2020
Job overview
- I developed a system for the requisition of materials, production supervision, and warehouse supervision (FIFO).
- Trained and mentored team members to enhance skill development and performance.
- Supervised daily operations, ensuring adherence to safety and quality standards.
Education
Universidad Autónoma del Estado de Hidalgo
Licenciatura from Química de Alimentos
01.2018
University Overview
Skills
- Customer service
- Highly adaptable
- Effective problem solving
- Proactive attitude
- Telephone etiquette
- Administrative support
- Quality assurance
- Event planning experience
- Client confidentiality
- VIP service
LNAGUAGE SKILLS
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Concierge Customer Service
Nativa Interiors
06.2021 - Current
Quality Assurance Manager
Maxicajas SA De CV
08.2020 - 06.2021
Manufacturing Production Supervisor
El Serranillo SA De CV
03.2019 - 08.2020
Universidad Autónoma del Estado de Hidalgo
Licenciatura from Química de Alimentos