Summary
Overview
Work History
Education
Skills
Languages
Timeline
Paola Fierro

Paola Fierro

Calexico

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

28
28
years of professional experience

Work History

Retail Store Manager

Michael Kors
11.2013 - 11.2022
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Retail Store Manager

Crazy 8 / Gymboree corporation
08.2008 - 11.2013
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Retail Store Manager

Bath and Body Works
02.2000 - 08.2008
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Assisted with hiring, training and mentoring new staff members.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.

Retail Store Manager

Crazy 8
02.1995 - 08.2008
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Bachelor of Administrative Studies - Business Administration

Iberoamericana, Tijuana Mex
08.2000

Skills

  • Desktops, Laptops and Mobile Devices
  • Program Administration
  • Management Training
  • Vendor Collaboration
  • Inventory Control
  • Performance Monitoring and Evaluation
  • Scheduling Knowledge
  • Materials Planning and Logistics
  • Hiring Management
  • Strategic Partnership
  • Problem-Solving Strengths
  • Guest Relations
  • Sales Analysis

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Retail Store Manager - Michael Kors
11.2013 - 11.2022
Retail Store Manager - Crazy 8 / Gymboree corporation
08.2008 - 11.2013
Retail Store Manager - Bath and Body Works
02.2000 - 08.2008
Retail Store Manager - Crazy 8
02.1995 - 08.2008
Iberoamericana - Bachelor of Administrative Studies, Business Administration

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Paola Fierro