PAOLA HERNÁNDEZ MADRID

· Lead Accounts Payable operations within a Mexico-based Shared Service Center supporting manufacturing entities in Mexico and the United States.

· Lead 16 direct reports across Accounts Payable (12) and Accounts Receivable (4), overseeing team development, workload coordination, service delivery and operational performance, with primary expertise in AP.

· Coordinate AP transitions from manufacturing plants into the SSC, including knowledge transfer, process documentation and operational stabilization.

· Stablish KPI visibility, internal controls, issue resolution and process improvement initiatives in partnership with plant Finance and cross-functional stakeholders.

• Lead Accounts Payable operations for 3 business units within the Shared Service Center, supporting manufacturing plants across Mexico and the United States.
• Lead a team of 11 AP professionals.
• Manage end-to-end Accounts Payable operations.
• Oversee processing of approximately 15,000 invoices per month.
• Monitor service delivery, KPIs, compliance and operational performance.
• Support month-end close and audit activities.
• Partner with Procurement, Finance, Treasury and Operations teams.
• Key achievements:
• Lead the implementation and expansion of the first Shared Service Center in Mexico.
• Successfully transitioned and centralized Accounts Payable activities from multiple business units into the SSC.
• Implemented process improvements and automation initiatives that increased efficiency and accuracy.
• Built a high-performing team supporting multi-country operations.

• Managed Accounts Payable operations and payment processes.
• Coordinated supplier reconciliations and payment proposals.
• Managed electronic banking activities
• Key achievements:
• Reduced aged supplier balances by implementing invoice validation and reconciliation processes, resolving backlogs exceeding 8 months.
• Cleaning the GR/IR accounts (lines older than 2 years)

• Supported AP operations during the startup phase of Audi's manufacturing plant in Mexico.
• Participated in SAP testing and process implementation activities.
• Processed supplier invoices and ensure compliance with corporate procedures.
• Key achievements:
• Lead the implementation of the Accounts payable area in Mexico.
• Contributed to the development of AP policies, procedures and SAP testing for the launch of the San José Chiapa plant.

• Accounts Payable Analyst
• Accounts Payable Team Leader