Paola Ibarra

HA Externship (210 hours)

• Verified Insurance and health Benefits
• Scheduled next follow up appointments
• Patient Intake
• Medical Terminology
• Collecting Payments (copay,deductibles, etc.)
• Patient Records
• I Screening
• HIPPA Privacy Rules

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Conducted comprehensive competitor analysis to guide strategic planning efforts.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Conducted comprehensive competitor analysis to guide strategic planning efforts.