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Associate Principal Engineer

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Proven track record in enhancing operational efficiency and client satisfaction at Tata Consultancy Services through expert KYC process management and strategic decision-making. Excelled in loan management and problem-solving, significantly improving project delivery timelines. Skilled in MS-SQL and team motivation, adept at driving results and maintaining high-quality standards.

Results-oriented Business Process Lead with over 09 years of experience in banking operations, mortgage servicing, and specializing in loan processing, underwriting support, compliance, and fraud prevention. Strong expertise in the mortgage servicing lifecycle includes documentation review, claims and dispute handling, and process improvement. Additionally trained in data science and business analytics, with hands-on experience using tools such as Python, Tableau, Power BI, and Pivot for effective analytics, dashboard creation, AI-driven data analytics and decision support. Expert in transforming data into actionable insights through visualization and reporting.

Seasoned banking professional with 29 years of experience in consumer lending, consumer finance, customer service management, loan servicing, telecommunications, branch services, loan by phone, regulatory compliance and fulfillment, underwriting, and general ledger management. Adept at managing diverse teams, developing efficient processes, and ensuring compliance with industry regulations. Proven track record of driving revenue growth and enhancing customer satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

PAOLA SARAHI CHAVEZ CASTILLO

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Business Process (Insurance) Workforce Analyst

Business Process Analyst Underwriting

Business Process Consultant Fulllfilment

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Business Engineering -

PCA Level 1-4 - B2-C1

Bachillerato general por competencias - undefined

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Business Process (Insurance) Workforce Analyst

Business Process Analyst Underwriting

Business Process Consultant Fulllfilment

PCA Level 1-4 - B2-C1

Bachillerato general por competencias - undefined

Business Engineering -

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