Paola Anais Murrieta B.
Heroica Caborca,SON
Summary
I am an experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
I am a dedicated and hard-working individual, always eager to take on new tasks and challenges. I am committed to continuous self-improvement and constantly seek opportunities to enhance my skills and knowledge. My proactive approach ensures that I am prepared to adapt and excel in any situation, contributing positively to my personal and professional growth.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Eco Fusion Pest Control
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for company information.
- Created a daily schedule for our technicians services
- Completed billing tasks for the company
- Sold the companies service plans for extermination services.
Logistics Coordinator
Agro Unite
09.2020 - 07.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
Bilingual Customer Service Representative
VOC
07.2019 - 05.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support.
Education
High School Diploma -
CONALEP
Heroica Caborca, Sonora, Mexico07-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling
- Strong problem solver
- Dedicated team player
- Writing reports
- Sales
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
Eco Fusion Pest Control
08.2024 - Current
Logistics Coordinator
Agro Unite
09.2020 - 07.2024
Bilingual Customer Service Representative
VOC
07.2019 - 05.2020
High School Diploma -
CONALEP
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