PARTHO GHOSH
Bangalore
Summary
With 16+ years of experience in customer success management, service delivery, SIEM implementation, project management, SCRUM master, agile project management, IT infrastructure management, incident management, and major incident management, I am well-equipped to excel in a dynamic and growth-oriented environment. My goal is to leverage my extensive knowledge and skills to secure a position that provides job satisfaction, self-development, and contributes to the achievement of personal and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr Program Manager - Customer Success & Delivery
Securonix India Pvt Ltd
09.2020 - 01.2025
- Manage a team of 10-15 SIEM SOC Engineers & CSM's/TAM's.
- Defining the Project Plan, Scope, Success Criteria, HLD, LLD and SOW with the stake holder and making sure the same is adhered in the project plan.
- Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.
- Provide leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms.
- Plan, track, and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team.
- Building Customer relationship over a period of time to gain confidence and secure high NPS - Net promoter scores.
- On boarding - Helping new customers learn about the product or service and explain the on boarding cycle along with best practices.
- Training - Providing support to help customers use the product or service to their fullest potential.
- Problem resolution - Helping customers resolve issues with the product or service
- Upselling - Recommending additional products or professional services that might better meet the customer's needs and demands as per best security practices.
- Renewals - Managing renewals of services via Salesforce, Gain Sight etc.
LEAD - SIEM Implementation And Project Management
Netsurion Technologies
06.2017 - 09.2020
- Job profile includes Implementation of the SIEM software on the client environment
- Provide end-to-end technical and Project management assistance to my client associated with my projects which includes Aggregation, Installation, Implementation, Correlation, Notification, Dashboards, Compliance, Retention, and Forensics.
- Organize the Kick-off call with stakeholders to start the project and gather success criteria.
- Defining the Project Plan, Scope, Success Criteria and SOW with the stake holder and making sure the same is adhered in the project plan. Engage in designing HLD and LLD with architecture team
- Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools
- Plan, track, and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team
- As a leader demonstrate products and services to customers on site and remotely via webinar sessions
- Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks
- Familiarity with security operations, network monitoring, threat analysis and investigation response solutions add value to the process and product improvement
- Final quality review and approval for all deliverables from the client per the agreed Services and sign off to CSM team/SOC Teams.
SR. IT ANALYST
Collabera Technologies Pvt Ltd, Goldman Sachs Pvt Ltd
03.2016 - 01.2017
- As a Senior IT Analyst used to provide IT Infrastructure support to end customer and employees of Goldman Sachs spread across the world related to Access Management, AD Account Creation and Modification Software Access Management.
- Monitored IT infrastructure to proactively identify and rectify potential issues before they impacted business operations.
ENTERPRISE TECHNICAL SUPPORT ANALYST
HP Enterprise Services
12.2010 - 01.2015
- Supported HP's ML, DL, Blade, Integrity servers, HP Moon Shot server
- BIOS update OS installation via ILO (Integrated Lights out) and intelligent provisioning
- RDP (Rapid deployment pack) of OS and Firmware for multiple servers in data centers
- Server monitoring using HP software such as ILO & SMH, network and application monitoring tools
TECHNICAL SUPPORT
HCL Technologies Pvt Ltd
01.2010 - 11.2010
- Provide support for British Telecom Employees as Technical Support Officer
- Regarding Desktop, Laptop, Printers, SharePoint, Antivirus (Scan & Installation), Application, Win XP, win 2000, Win XP, outlook, communicator
- Active directory management (Account Lockout, Password reset, account Disable and Enable).
Education
BBA - Business Administration
University of Mysuru
06-2007
Skills
- Service Delivery Management, Customer Success Management, Leadership, Project Leadership
- Knowledge on SIEM Solution - Splunk, SNYPR, Event Tracker
- Certified Project Management, SCRUM Master
- Windows Product Suite Google Suite, Amazon Suite
- Understanding of CCNA, RHCE, SQL, Hardware & Networking, server, network and application monitoring concepts
- Good understanding of ITIL standards and concepts
- Knowledge and Understanding of compliance - PCI-DSS, GDPR, HIPAA etc
Accomplishments
Leading and working on projects like PWC, WIPRO, Infosys & HDFC with a larger cross functional teams in a technically demanding environment and coming out successfully by delivering the desired expectation of the clients is a proud accomplishment.
Certification
Project Management Certified.
Scrum Master Certified.
Agile Project Management Certified.
Microsoft Certified System Administrator MCSA & Microsoft Certified Professional MCP Code: - 6984026.
Hobbies and Interests
Collecting Coins, Writing etc.
Personal Information
- Father's Name: Pradeep Kumar Ghosh
- Date of birth: 01/27/1985
- Gender: Male
Disclaimer
I hereby declare that the information furnished above is true, correct and complete to the best of my knowledge. (PARTHO GHOSH)
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Successfully completing onboarding projects such as PWC, WIPRO, Infosys, HFDC.
PWC - 2021-2022 - Onboarding PWC with Securonix Cloud SIEM Platform. Technically challenging project with time constrains to deliver successfully on time.
WIPRO - 2021-2022 - Migration of existing Existing platform to Securonix , Planning, Executing and delivering as expected and within set budget as a achievement.
HFDC - 2022-2023 - Technically challenging project being a bank to meet all the compliance and security requirements. Meeting the success criteria needed pushing the boundaries and then successfully onboarding the client was a massive achievement.
Timeline
Sr Program Manager - Customer Success & Delivery
Securonix India Pvt Ltd
09.2020 - 01.2025
LEAD - SIEM Implementation And Project Management
Netsurion Technologies
06.2017 - 09.2020
SR. IT ANALYST
Collabera Technologies Pvt Ltd, Goldman Sachs Pvt Ltd
03.2016 - 01.2017
ENTERPRISE TECHNICAL SUPPORT ANALYST
HP Enterprise Services
12.2010 - 01.2015
TECHNICAL SUPPORT
HCL Technologies Pvt Ltd
01.2010 - 11.2010
BBA - Business Administration
University of Mysuru
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