Patria Lisseth Gomez Mendez
Mérida
Summary
Dynamic and results-driven Campaign Manager with a proven history of delivering exceptional outcomes. Skilled in leading high-impact telemarketing campaigns and collaborating with major telecommunications firms to define and achieve strategic goals. Adept at identifying client needs and providing effective short-term solutions that drive customer satisfaction and business growth. Consistently exceed performance targets through a strong focus on efficiency, customer engagement, and precision campaign management.
Overview
6
6
years of professional experience
Work History
Telemarketing Campaign Manager
Deveo
10.2022 - 10.2024
- I have successfully offered my services to several global companies handling lead generation, meetings, scheduling, and sales services for a variety of solutions in the Telco industry. My responsibilities include managing Google spreadsheets, CRM, salesforce database, reaching out to leads through various channels utilizing AI and machine learning tools to boost efficiency. I can also brainstorm innovative ideas and differentiate between goals, teamwork, strategies, and tactics.
- Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
Customer service representative
Your answer solution center (YASC)
07.2021 - 10.2022
- Customer Service Representative managing accounts for both individual customers and medical companies across all areas of the health industry. Proficient in assisting with various inquiries and needs, from emergency room inquiries to scheduling appointments and taking office messages.
Customer service representative
Baldseigs de Mexico SA De CV / Balfour
01.2019 - 05.2019
- Provided personalized assistance to college students across the USA by collecting and ordering class rings and graduation announcements for their special ceremonies.
Education
Teaching English As A Foreign Language
Universidad Autónoma De Chiapas
Tuxtla Gutiérrez, Chiapas, Mexico06.2021
Skills
- Critical thinking and problem solving
- Fast Learner
- Communication Skills and Team Work
- Adaptability
- CRM management
- Computer Skills
- Event planning
- Customer research
Languages
Spanish
English
Timeline
Telemarketing Campaign Manager
Deveo
10.2022 - 10.2024
Customer service representative
Your answer solution center (YASC)
07.2021 - 10.2022
Customer service representative
Baldseigs de Mexico SA De CV / Balfour
01.2019 - 05.2019
Teaching English As A Foreign Language
Universidad Autónoma De Chiapas
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